Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

B

Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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L

LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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A

aliceofdoom

Contributor I

I found a weird workaround myself. In the new updated version of the app I was able to go through most of the steps of adding the Roam SL. It stalled at the point where it needed to update the software on the roam itself to finish the setup. This kept returning an error 1000. I submitted diagnostics, called sonos support, and spent 45 minutes on hold before hanging up. I couldn’t get the app to stop showing the screen saying it needed to update, so I uninstalled the app, rolled back to the old version of the app, and was able to finish the setup there. So weird, but I’m happy it worked!

M

Mo Riy

Contributor I

The latest update let me add the device but I can’t update my device so its not registered. Keep getting “There was a problem updating your Sub”. Error code 1002 on iOS and 1000 on Android.

How can they be so incompetent? Just rollback until all the issues are address!

I have the same issue after the new update as well

with the same error

I had exactly the same issue. It wouldn’t update from my iPhone 15 Pro, iPhone 14 Pro and iPad Pro. Ultimately I decided to try the Mac app on my MacBook Pro. And low and behold.. it worked! The app on my Mac updated my Roam and after that I was able to register it to my account on my iPhone.

After a week of being a useless brick I’m finally able to use my Roam.

You are a hero

-went through macbook air

-installed the sonos app

-login to my system account

-it ask for updates

-update the speaker

and it works perfectly

thank you so much for spreading such tips

E

ElenaC

Enthusiast I

The latest update let me add the device but I can’t update my device so its not registered. Keep getting “There was a problem updating your Sub”. Error code 1002 on iOS and 1000 on Android.

How can they be so incompetent? Just rollback until all the issues are address!

I have the same issue after the new update as well

with the same error

I had exactly the same issue. It wouldn’t update from my iPhone 15 Pro, iPhone 14 Pro and iPad Pro. Ultimately I decided to try the Mac app on my MacBook Pro. And low and behold.. it worked! The app on my Mac updated my Roam and after that I was able to register it to my account on my iPhone.

After a week of being a useless brick I’m finally able to use my Roam.

I am assuming that only works for previously connected devices? because i am not able to add a new device on Sonos app on my Mac Book Pro

E

ElenaC

Enthusiast I

This is the only option available to me on Sonos App on my Mac for a new Roam Setup:

M

Mo Riy

Contributor I

The latest update let me add the device but I can’t update my device so its not registered. Keep getting “There was a problem updating your Sub”. Error code 1002 on iOS and 1000 on Android.

How can they be so incompetent? Just rollback until all the issues are address!

I have the same issue after the new update as well

with the same error

I had exactly the same issue. It wouldn’t update from my iPhone 15 Pro, iPhone 14 Pro and iPad Pro. Ultimately I decided to try the Mac app on my MacBook Pro. And low and behold.. it worked! The app on my Mac updated my Roam and after that I was able to register it to my account on my iPhone.

After a week of being a useless brick I’m finally able to use my Roam.

I am assuming that only works for previously connected devices? because i am not able to add a new device on Sonos app on my Mac Book Pro

Not at all

its my first system and first sonos ikea symfonisk speaker follow the step above wish good luck for you

M

Mo Riy

Contributor I

This is the only option available to me on Sonos App on my Mac for a new Roam Setup:

Login to your created account then a pop message for update will show up then after completion you go back to your phone it will show up the speaker perfectly

E

ElenaC

Enthusiast I

This is the only option available to me on Sonos App on my Mac for a new Roam Setup:

Login to your created account then a pop message for update will show up then after completion you go back to your phone it will show up the speaker perfectly

there is no log into account on the Mac app, i only see this screen. and the options are

greyed out i guess since i dont have any devices added

E

ElenaC

Enthusiast I

to add : this is what is installed: Sonos_79.0-52294.dmg

J

jvendel

Lyricist I

after the app update tried connecting Sonos Roam

chose the reset the app to start fresh.

went thru the initial steps to sign in and accept user agreement
See new option to add a device or headphones(which confirms app update, the headphones option is new)
finds my Roam: Getting your Sonos Roam ready
Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on. Continue
Getting your Sonos ready
Error: Your mobile device is unable to set up your product. Use a different mobile device and try again
Same steps on my iPad, same error

Ditto here! (using app version 80.01.10) Then I noticed an even new app version, 80.01.11, which I downloaded and tried… same exact failure sequence.

V

varnent

Lyricist I

These are the work-around steps I was able to take.

Using an Android phone:

Install the most recent update (80.01.07).
Login to (or setup) your Sonos account.
Add device and connect device to 2.4GHz network. This will likely end in message saying you need to restart device to finish adding to the system.
Revert app back to past version (16.1).
Connect to existing Sonos network (on your 2.4GHz network).
Update your device (which will take 10+ minutes - but Android app has progress bar).
Ignore the error at the end and exit out of update.
Update your app.
Connect to existing Sonos network and register updated device.

Presumably, steps 5-9 could be done from desktop app (which seemed to initiate the update - but did not have a progress bar - so opted for Android app route). This would obviously make step 4 unnecessary.

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