My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode. It also will not respond to me holding the power button for 5+ seconds.
The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on.
Is this a battery issue, or a true sleep issue? I have owned the roam for less than a year.