Sonos Roam - Stuck In Sleep Mode

I’ve found the root cause of the problem and solution in another forum discussion. It seems there is a communication problem with the WiFi network when you have this problem.

Solution: you need to reset your WiFi network (switch off and on). 

Please note that resetting the Sonos Roam SL to factory settings didn’t solve the problem. The device was not visible anymore in the system. So when you have this problem, reset your WiFi network.

yes this also worked for me, thx for posting this

Thanks, that solved it for me.   

I’ve had this issue since an update a few months ago on both of my Roams.  It happened right after a software update so I’m not sure why you dismiss this...and are snarky about it…  Fix this Sonos...really annoying problem.

Did not work for me.

That makes me wonder if the issue you’re experiencing, while looking the same, actually has a different cause. What did Sonos support say when you submitted a diagnostic and called them?

I resolved it, quite simply by turning it off on the rear switch leaving it for 15 minutes and then starting it up again…. Worked for me but might not work for everyone.   

I think it all depends on the “issue” being resolved. Yes, in many cases, i suspect that will help. There are other cases, I’d guess, that require slightly different resolutions. 

I bought a total of 5 Sonos Roam from Costco with wireless battery charger for 2 houses I have as I liked to sound quality and the compact size and want to have a change move away from my Bose.  reading all above It is clear that Sonos Roams develop a problem as battery ages, or maybe there was a software update and caused the issue recently. 

My First Roam failed as described above. Nothing happens, you cannot reset, on its magnetic charger it does not charge, and no light, When you connect to USBC cable and no matter how strong the charger is you only see solid orange light come on and never turns off. I called Sonos support , first the Chat robot is useless and this option with Solid orange light does not exist and I finaly chat to an operator which is a challenge also to by pass the  robot they asked me to do  all the above what you mention, reset it, use big charger, leave it for 30 min and call us back  etc etc/ same result,  22 seconds etc etc  then they offered a 30% discount on another product if I return it. While I first agreed to return it I still do not ant to pay 70% of something that should have never failed in 18 months. And bang, a second Sonos Roam had the same problem this week. 2 in a row is not bad luck it is a bad product. 

Then I thought over it and both Sonos Roams were in my garage when I was listening music on batteries without being charged and basically failed when battery was drained overnight. Is it batteries or the software that cannot restart ut I do not know but SONOS should know right? . I am trying different combinations and now will try this charge-disconnect-reset-charge-disconnect-reset  options (Sonos never said to reboot without USBC cable connected by the way, I learned it here) 

So rule number 1 do not buy another SONOS Roam there is a product issue. 

Rule number 2 do not get your Old Sonos’roams drain fully. I had this when they were younger and was not a problem to recharge and restart, should be either poor  batter lifespan  or a new software. Sonos should know they have a problem and giving you a 30% discount is very poor acceptance of a product fault. My Bose speakers and batteries  have been working for 7 years to date and still working… 

Rule number 3 buy Bose. 

Rebooted router and that seems to have worked. It’s been a problem with different Roams for a while. Let’s see.