Contributor I

Answered

Roam wont charge!

63 replies
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Just got my hands on the new Roam today and can’t get it to charge.

its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up.

any ideas what to do here, very frustrated with this problem.

thanks in advance for any advice.

Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

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Ken_GriffithsAnswer

What is the power output of the charger you are using? The Minimum requirements are 5v/1.5A (7.5w), but I would personally recommend using a 2A or 3A charger (10w-15w).

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E

Esdome

Lyricist I

My Sonos Roam only gain 48% of battery in 10 hours with the Sonos Roam original wireless charger.

Am I getting a faulty unit?

C

caesar327

Prodigy I

My old 10 watt iPad Air charger works great. Takes about 2 hours to get to full charge from less than 10%:

Now if only I didn’t need to charge the Roam so often though (no way does it last 10 days on sleep mode -- maybe 4 or 5).

M

Martin1976R

Lyricist II

My Sonos Roam only gain 48% of battery in 10 hours with the Sonos Roam original wireless charger.

Am I getting a faulty unit?

Might be the plug that you have the wireless unit attached to. Needs to be stronger than 7.5w otherwise you will be there for hours!

S

Scottmguy

Lyricist I

Hi,

Having problems with the charging of my roam.

Been sat on a qi wireless charger and all seemed OK but this morning it made a couple of noises and when I checked the battery status it was dead.

Doesn't seem to have gone into sleep mode?

This is the plug im using, should this be OK?

Ken_Griffiths

Hi,

Having problems with the charging of my roam.

Been sat on a qi wireless charger and all seemed OK but this morning it made a couple of noises and when I checked the battery status it was dead.

Doesn't seem to have gone into sleep mode?

This is the plug im using, should this be OK?

Yes, 5v/2.4A is fine to charge the Roam. Maybe whilst off the charger, long-press the rear power button to power down the speaker. Power the charger off too for 30+ seconds and then try the charging process again

Corry P

Sonos Staff

It should be noted that a charger with multiple ports will share current - in the picture above, if the device has 4 ports (if this is why there’s a 4 in the name) and all 4 are connected, the roam may only get a quarter of the maximum 5.4 Amps that the charger can deliver.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Ken_Griffiths

Scottmguy,

Yes, my apologies, Corry P is correct. I was assuming in my previous post, that just the one port only on the multi-charger was being used to charge the Roam. (You can get away with using two of the ports to get the max. stated 2.4A)

S

Scottmguy

Lyricist I

Cheers guys, yes I do have all 4 ports connected to devices.

I've taken the others out to see how that affects things.

May be better to get a separate plug then I suspect.

Corry P

Sonos Staff

Cheers guys, yes I do have all 4 ports connected to devices.

I've taken the others out to see how that affects things.

May be better to get a separate plug then I suspect.

Yes, that’s best.

5.4 / 4 = 1.35

1.35 Amps x 5 Volts = 6.75 Watts

6.75 watts isn’t really enough to push the charge into the Roams battery.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

M Holmes

Lyricist I

Same issues with orange flashing light and no functionality - I have correct adapter - I swapped out usb c cable and all came to life - hope it helps others - Cheers

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