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Trueplay on Arc ultra

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I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

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Michie123Answer

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I found a solution for me. I removed my surround speakers (era 100) from the configuration. I tried advanced trueplay it worked. I then added my surround speakers and redid advanced trueplay and BINGO it works. The problem was probably with the initial installation of the surround speakers.

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Michie123Author

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Ok THANKS!

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Davida111

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I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

i have the same issue

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iBoyley

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Same issue, along with many others here:

https://www.reddit.com/r/sonos/comments/1gf4cse/anybody_been_able_to_trueplay_their_arc_ultra/

If anybody from Sonos is interested, I ran a diagnostic ************

Moderator Note: Diagnostics recorded and removed. Modified in accordance with the Community Code of Conduct.

Ken_Griffiths

Hopefully it will get resolved in the next update - meanwhile you can always contact Sonos Support as mentioned in the post earlier in the thread. If ‘Quick Trueplay’ works, I’d also enable that for the time being (assuming it improves things to your own liking).

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iBoyley

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Neither option works, when trying using multiple IOS devices running different (non-beta) IOS versions.

I contacted to support this morning, who asked for another diagnostic and then suggested power cycling the soundbar.

Ken_Griffiths

Neither option works, when trying using multiple IOS devices running different (non-beta) IOS versions.

I contacted to support this morning, who asked for another diagnostic and then suggested power cycling the soundbar.

Yeah it makes sense to try those things too. Hope you are able to get it sorted. 👍

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Michie123AuthorAnswer

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I found a solution for me. I removed my surround speakers (era 100) from the configuration. I tried advanced trueplay it worked. I then added my surround speakers and redid advanced trueplay and BINGO it works. The problem was probably with the initial installation of the surround speakers.

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iBoyley

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I ended up finding a simpler solution. Following advice from a Reddit user, I disconnected the Ethernet cable from the Arc Ultra (the only “hardwired” speaker in my setup). This was creating an unnecessary SonosNet network for the rest of my devices, potentially causing interference with other wireless devices on my network. My setup includes a Playbar, Era 100, two Era 300s, a Sub Gen 4, and a Move 2.

After disconnecting the Arc Ultra’s Ethernet cable, I was able to run both Quick and Advanced Trueplay tunings. However, I'm unsure if the settings from either tuning are actually saving, as I can still manually adjust the distance of the rear surrounds—which, as I understand, shouldn’t be possible if Trueplay has been successfully applied. Plus, the app prompts me to run Trueplay every time I select the Living Room, as though it hasn't registered. Quite odd.

A heads-up: multiple Reddit users have reported that bass from the Sub seems to be reduced after running the Advanced Trueplay tuning, though this issue doesn't appear with the Quick tuning. It might be something to keep in mind.

Ken_Griffiths

I ended up finding a simpler solution. Following advice from a Reddit user, I disconnected the Ethernet cable from the Arc Ultra (the only “hardwired” speaker in my setup). This was creating an unnecessary SonosNet network for the rest of my devices, potentially causing interference with other wireless devices on my network. My setup includes a Playbar, Era 100, two Era 300s, a Sub Gen 4, and a Move 2.

After disconnecting the Arc Ultra’s Ethernet cable, I was able to run both Quick and Advanced Trueplay tunings. However, I'm unsure if the settings from either tuning are actually saving, as I can still manually adjust the distance of the rear surrounds—which, as I understand, shouldn’t be possible if Trueplay has been successfully applied. Plus, the app prompts me to run Trueplay every time I select the Living Room, as though it hasn't registered. Quite odd.

A heads-up: multiple Reddit users have reported that bass from the Sub seems to be reduced after running the Advanced Trueplay tuning, though this issue doesn't appear with the Quick tuning. It might be something to keep in mind.

If TruePlay has worked for you, you should see the toggle button to disable/enable TruePlay in the room TruePlay settings and there’s also the option to retune the Arc Ultra Home Theatre. See attached and maybe check to see if those are present in your Sonos App.

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iBoyley

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I see, thank you for confirming my concerns! Unfortunately, I’m not seeing the toggle anywhere, so it might be time to submit another diagnostic.

Another odd issue I noticed is that even after disabling the option to turn off the LED lights on the speakers, a white light remains on top of my Era 300s. Shouldn’t these be off as well? The LED on my Arc Ultra is off as expected.

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