Trueplay on Arc ultra

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I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

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Michie123Answer

Trending Lyricist I

I found a solution for me. I removed my surround speakers (era 100) from the configuration. I tried advanced trueplay it worked. I then added my surround speakers and redid advanced trueplay and BINGO it works. The problem was probably with the initial installation of the surround speakers.

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Basia84

Lyricist II

I ended up finding a simpler solution. Following advice from a Reddit user, I disconnected the Ethernet cable from the Arc Ultra (the only “hardwired” speaker in my setup). This was creating an unnecessary SonosNet network for the rest of my devices, potentially causing interference with other wireless devices on my network. My setup includes a Playbar, Era 100, two Era 300s, a Sub Gen 4, and a Move 2.

The Arc Ultra does not create SonosNet when connected by ethernet.

Ken_Griffiths

I see, thank you for confirming my concerns! Unfortunately, I’m not seeing the toggle anywhere, so it might be time to submit another diagnostic.

Another odd issue I noticed is that even after disabling the option to turn off the LED lights on the speakers, a white light remains on top of my Era 300s. Shouldn’t these be off as well? The LED on my Arc Ultra is off as expected.

It sounds like you’re perhaps referring to the mic LED, as the status LED on an Era 300 is on the front panel rather than on the top of the speaker.

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iBoyley

Trending Lyricist I

I see, thank you for confirming my concerns! Unfortunately, I’m not seeing the toggle anywhere, so it might be time to submit another diagnostic.

Another odd issue I noticed is that even after disabling the option to turn off the LED lights on the speakers, a white light remains on top of my Era 300s. Shouldn’t these be off as well? The LED on my Arc Ultra is off as expected.

It sounds like you’re perhaps referring to the mic LED, as the status LED on an Era 300 is on the front panel rather than on the top of the speaker.

Yes they must be - any way these can be disabled, do you know?

jgatie

Yes they must be - any way these can be disabled, do you know?

Because of privacy concerns, the mic light is hardwired to the mic power and cannot be turned off without turning off the mic.

Ken_Griffiths

I see, thank you for confirming my concerns! Unfortunately, I’m not seeing the toggle anywhere, so it might be time to submit another diagnostic.

Another odd issue I noticed is that even after disabling the option to turn off the LED lights on the speakers, a white light remains on top of my Era 300s. Shouldn’t these be off as well? The LED on my Arc Ultra is off as expected.

It sounds like you’re perhaps referring to the mic LED, as the status LED on an Era 300 is on the front panel rather than on the top of the speaker.

Yes they must be - any way these can be disabled, do you know?

I assume you have a voice assistant installed on the Era 300’s… to switch off the mic LED simply tap the speech bubble icon by the LED - it should turn it off - Note: it will, in that state, allow you to ‘push-to-talk’ to the voice assistant by holding your finger on the speech bubble icon on the player. To turn the mic off ‘permanently’ though, you can switch off the mic switch on the rear of the player - also note this will stop Quick Trueplay Tuning working on the HT room too. I hope that assists.