Contributor II

Answered

Sonos Era 300 speaker won’t connect

32 replies
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I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞

Does anyone have any ideas?

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AjTrek1Answer

To Everyone In This Thread

If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.

https://support.sonos.com/en-us/article/submit-diagnostics

Edit: Also call tech support after submitting/posting the reference ID.

Together Everyone Achieves More = T.E.A.M.

Show previous replies

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Canouhard

Lyricist II

Look at this solution which worked for me after a couple of tries.
i figured this issue out on my setup I had to unplug era 300 not connecting then hold the bluetootth button on back above power then plug back in while continue holding bluetooth button wait till it turns orange then let go. and it connected right away.

S

Silly87

Lyricist I

I tried holding the bluetooth but it still ultimately wouldn’t connect for me. I finally got it to pair by using a USB-C to Ethernet adapter I had lying around for my Mac and once it connected while being hardwired I was able to unplug it and use it over wifi

C

Canouhard

Lyricist II

Happy to hear you found your solution. But I definitely think Sonos should work a bit harder to avoid this.

P

P47AD1N

Lyricist I

For those of you still struggling with Eros 300 connectivity, this solved it for me. Video below walks you through factory rest of the Eros 300. Once done your Arc should immediately detect it for setup.

hope this helps.

Airgetlam

Note: factory resets should only be done when suggested by Sonos support. A factory reset has the unfortunate side effect of erasing all error logs on the device, which makes it much harder for Sonos support to figure out what’s going on.

Bruce

P

P47AD1N

Lyricist I

Well, all I can say is now I have full surround and before I did it I did not, and judging from the response time I’ve seen here from Sonos, I’d venture to guess this was the simplest, fastest, and arguably best way, especially on new just out of the box product.

G

Glos_rover

Lyricist I

Had as much grief as most on here describe. S2 app found the ERA 300 no problem, registered the chime but wouldnt connect, 3 re-sets later and a dead end, the app would recognise the button press so had to bale out of the app.

I tried changing the network security specification, shut down the router’s guest network - no success.

Game changer for me on my TP Link deco mesh network was to reset device, then go through the app setup stages until it showed it trying to connect to the network, then use a separate device to turn on the WPS from the mesh device closest to the ERA 300 - BOOM!! connected straight away.

Y

Yarramar

Lyricist I

I had the same problem, reset the Era 300, rebooted, reset the app, etc. All to no avail.

Over on Reddit someone suggested that it was the WiFi security protocol and adding WPA3 to your network caused his to work. On my Eero under eero labs there was a button to add WPA3. The app then immediately recognised the Era 300.

B

Ben1990

Lyricist I

I had the same problem. Here the solution of disabling the guest network is what solved the problem. Thanks to the other user for the suggestion!

This was on a TP-Link Omada system.