Sonos Era 300 speaker won’t connect

32 replies
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I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞

Does anyone have any ideas?

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AjTrek1Answer

To Everyone In This Thread

If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.

https://support.sonos.com/en-us/article/submit-diagnostics

Edit: Also call tech support after submitting/posting the reference ID.

Together Everyone Achieves More = T.E.A.M.

Show previous replies

R

RZ House

Lyricist I

I’m having the same problem connecting my EROS 300, frustrated… Tried to call support, waited 2 hours to get someone on the phone that didn’t speak great English and I had to keep repeating myself, hung up… I tried the Bluetooth trick, it didn’t work… My issue is, I get error message saying I need to update my my speakers but when I try to update it says everything is up to date…Help…

L

Lynx70

Lyricist II

I had setup two era100, but the ios app just did not provide possibility to configure them as surrounds. Then i used the windows app…and somehow it registered the era speakers and after that the ios app could pair them as surrounds.

earlier my arc could not be installed with ios app. Error 1101. Also then the solution was windows app…and ios app after that.

ordinary people dont have skills and passion to find these solutions. Cannot recommend sonos to other than diy people.

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