Contributor II

Answered

Sonos Era 300 speaker won’t connect

32 replies
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I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞

Does anyone have any ideas?

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AjTrek1Answer

To Everyone In This Thread

If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.

https://support.sonos.com/en-us/article/submit-diagnostics

Edit: Also call tech support after submitting/posting the reference ID.

Together Everyone Achieves More = T.E.A.M.

E

eatzaylove

Collaborator I

if you turned off wireless for the arc and and sub be sure to turn it on

P

PJM22

Lyricist I

I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.

On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?

M

Mart the Fart

Avid Contributor I

I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.

On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?

my Arc, sub, and Era300 are all connected wirelessly , my difficulty was removing my play1s from the app.

are any of yours hardwired?

J

JakeWD

Lyricist I

Any update on this? I have 2 era 300s that will not connect to my Wi-Fi. I tried changing every setting on my router with no luck. I have added and removed all other 12 of my Sonos products with no issues, only the 300s won’t connect to Wi-Fi

AjTrek1Answer

To Everyone In This Thread

If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.

https://support.sonos.com/en-us/article/submit-diagnostics

Edit: Also call tech support after submitting/posting the reference ID.

Together Everyone Achieves More = T.E.A.M.

J

JakeWD

Lyricist I

Submitted: 914925015

Airgetlam

Just submitting doesn’t do anything, based on the information in the Diagnostics - How do they work? thread. You need to call in, too.

Bruce

AjTrek1

Just submitting doesn’t do anything, based on the information in the Diagnostics - How do they work? thread. You need to call in, too.

Thanks, I added the additional comment.

Together Everyone Achieves More = T.E.A.M.

L

LarryWS

Lyricist I

I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞

Does anyone have any ideas?

Here is link for connecting a pair of Era 300s.
https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

You have to connect each Era 300 individually. They do not connect as a pair. After doing so, each 300 will be in a separate room and then they will show up to connect as surrounds. Why this isn’t in the setup sheet in the box I have no idea, but this seems to be the norm for Sonos. Hope this helps alleviate the same frustration I went through. Good luck.

AndorAuthor

Contributor II

I have managed to connect them by resetting them, but now I have another problem, my Arc doesn’t want to update to version 15.3 from 15.2

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