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Andor
Andor
Contributor II
April 1, 2023
Answered

Sonos Era 300 speaker won’t connect

I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞

Does anyone have any ideas?

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    AjTrek1
    AjTrek1Answer
    April 5, 2023

    To Everyone In This Thread

    If you are still having difficulty connecting your Era 300 or 100 to WiFi, I suggest you submit a diagnostic to Sonos Tech Support and post the Reference ID in this thread. Follow the link to learn how.

    https://support.sonos.com/en-us/article/submit-diagnostics

    Edit: Also call tech support after submitting/posting the reference ID.

    Together Everyone Achieves More = T.E.A.M.
    View in thread

    32 replies

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    AjTrek1
    AjTrek1
    April 28, 2023

    Are you getting an error? Check your internet connection. Reboot your router. Make sure your device and the Sonos controller are up to date.

    Together Everyone Achieves More = T.E.A.M.
    jkroiss
    Contributor I
    May 24, 2023

    Alright i figured this issue out on my setup I had to unplug era 300 not connecting then hold the bluetootth button on back above power then plug back in while continue holding bluetooth button wait till it turns orange then let go. and it connected right away. 

      albugii
      Lyricist III
      May 26, 2023

      I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue. 
       

      On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix? 

      Have they requested you submit a diagnostic report or did they gave you any case number?

      atxpalms
      Lyricist I
      June 8, 2023

      Diagnostics reference number: 133469077

      Airgetlam
      Airgetlam
      June 8, 2023

      Have you read the  Diagnostics - How do they work? thread?

      Or the original ‘edit’ in the ‘Answer’ in this thread? I’d hate for your diagnostic to be ignored…

      Bruce
      dgallion1
      Lyricist I
      June 14, 2023

      Frustrating it was not being able to connect.

      My issue turned out to be my guest network.
      The quick fix was to join the guest to the main network.
      Why would it join a network called guest? Don’t know.
      Wondering how to restore the guest network and keep my speakers.

      Learned a few things.

      Hold the Bluetooth button while powering on, wait for the lights to flash orange/green
      The speaker is reset and ready to add.
       

      Hold the pause and volume up button at the same time.
      Connect locally to your phone.

        Airgetlam
        Airgetlam
        June 15, 2023

        Guest networks are designed to allow ‘guests’ a direct connection to the outside world, while blocking those folks from reaching other devices on your network…like Sonos speakers. 

        Bruce
          Canouhard
          Lyricist II
          June 15, 2023

          Alright i figured this issue out on my setup I had to unplug era 300 not connecting then hold the bluetootth button on back above power then plug back in while continue holding bluetooth button wait till it turns orange then let go. and it connected right away. 

          . 

          Canouhard
          Lyricist II
          June 15, 2023

          Thanks it does the trick and avoids having to send diagnostic and waiting  on the phone

          ChiJas
          Contributor I
          June 19, 2023

          Wanted to see if anyone found the solution on this?

          I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround. 
           

          I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support…. 
           

          Hoping the community might have a faster solution than trying to wait on Sonos “support”. 

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