Skip to main content
lmleung7
Contributor I
November 14, 2023
Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background Info

  • Sonos App
    • Version 15.9
    • Sonos OS S2
    • Build 75146030
  • Sonos System
    • Beam Gen 2 ver159 build 75146030
    • Sub mini ver 15.9 build 7516030
  • Samsung TV QE75QN85BATXXU
  • Sonos Beam 2 connects with Samsung TV with eARC

 

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

 

Workaround

  • Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

 

Please kindly advise how to resolve the issue

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    November 15, 2023

    Hello @lmleung7, welcome to Sonos Community.

    We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

    The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

    Thank you for your patience.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
    View in thread

    66 replies

    Show previous replies
    A big fan BUT
    Lyricist III
    May 8, 2024

    Has there been any progress on this? Wish I had bought the Samsung speaker now….

    aclosedmind
    Trending Lyricist I
    May 9, 2024

    Same issue here.  Reset the TV to factory defaults, tried resetting the Sonos as well.  Now I have 2 Beams that I can’t register through the app and aren’t recognized by the TVs they are attached to (recent generation Samsung QLEDs)

    KC86
    Lyricist I
    May 12, 2024

    Any heard any update on this thread or known solution?
     

    If I told my customers I’ll get working on something and then go radio silence I’d expect to get a few complaints…

    jscrsdl
    Contributor I
    May 13, 2024

    I have a TCL and the same problem. This only started when we had the last update..

    ScottyJKB
    Lyricist II
    May 17, 2024

    Any news @sonos??

    Hibbsy316
    Lyricist II
    May 20, 2024

    I have a Samsung QN95A, Sonos Beam Gen 2, been having this issue for as long as I've owned both. The eARC keeps dropping out. Both are on the latest updates (downloaded from Samsung website) Beam is also updated. Constant disconnect from eARC requiring resets etc. It happens every time I change HDMI source from say PS5 to Xbox. Am essentially left to leave it in HDMI mode (no eArc) meaning I can't get Atoms on my gaming and major audio delays because I can't use passthrough. Spent countless hours speaking with Samsung and it took trying a different soundbar to prove it wasn't the TV. This is all on Sonos and no fix for over a year is absolutely outrageous. 

    MAZ62
    Lyricist III
    June 6, 2024

    I’ve been using a smart plug to turn the beam off during the night and then back on a couple of minutes later. Over the last month all has worked flawlessly; previously I was experiencing all the issues reported here.  While a workaround at least it’s working and without intervention on my part. 

    LoudAndClear98
    Lyricist II
    June 6, 2024

    The last 2 weeks it has been working normally again.  There used to be a few minute delay and then the Sonos would work.  Now’s it’s immediately available when I turn on the TV.  I think it was fixed on the Sonos side because my Samsung firmware hasn’t changed, but that is a guess.  My Samsung TV is on firmware 1622 and Sonos Bean Gen 2 is on the latest.

    Would be nice to get official word from Sonos that this is resolved.

    Hibbsy316
    Lyricist II
    June 6, 2024

    I’ve been using a smart plug to turn the beam off during the night and then back on a couple of minutes later. Over the last month all has worked flawlessly; previously I was experiencing all the issues reported here.  While a workaround at least it’s working and without intervention on my part. 

    Thanks for the reply, my disconnects happen while in use but I will definitely try your suggestion as I'm getting to the point where I might get rid of the Sonos for something else. 

    MAZ62
    Lyricist III
    June 6, 2024

    My issues were mostly when turning on again the next day however i did experience issues while in use albeit less regularly. If turning the Beam off and back on works for you then it’s definitely worth a go.  Good luck. 

      Show more replies
      Terms & ConditionsAccessibility statement