Contributor I

Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

66 replies
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Background Info

Sonos App
- Version 15.9
- Sonos OS S2
- Build 75146030
Sonos System
- Beam Gen 2 ver159 build 75146030
- Sub mini ver 15.9 build 7516030
Samsung TV QE75QN85BATXXU
Sonos Beam 2 connects with Samsung TV with eARC

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

Workaround

Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

Please kindly advise how to resolve the issue

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Sotiris C.Answer

Sonos Staff

Hello @lmleung7, welcome to Sonos Community.

We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

Thank you for your patience.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

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J

Jefgroote

Lyricist II

I have the latest firmware version on the samsung s95b v1622. sonos stil loses connection with e-arc the only solution is power of the sonos and power on. there are also sounddrops now and then. I like the sound of the sonos and the view of the samsung but with the bugs its very annoying.

Ummagumma

Trending Lyricist II

Hello everyone,

While we at Sonos and the Samsung team are working hard for a fix on this issue, there were reports from customers that an update on their Samsung TV resolved it.

Those reports mention that the update on the TV didn’t happen automatically, customers had to manually go to the Samsung website and download the newer version.

I would suggest for our users who experience this problem to please, manually update your Samsung TV and see if this resolves it.

You should be able to find out how to update your TV to the latest firmware via the official Samsung website here.

Feel free to come back on this thread and reply with the results.

We appreciate your patience as we are working together with Samsung to resolve the Sonos Beam (Gen2) disconnection with Samsung TV’s.

Do you have any idea when the latest update will become available through the TV update rather than downloading to a usb flash drive. If there is an update surely it should be made available the normal way through the TV automatically

I'll see you on the darkside of the moon

Schlumpf

Virtuoso

@Ummagumma

Imo you should ask Samsung for that.
They are responsible for their devices updates and ways of distribution.

Ralf

Ummagumma

Trending Lyricist II

Please ignore my last post it's being discussed on both Samsung and Sonos community and I posted on the wrong one sorry my bad

I'll see you on the darkside of the moon

D

DizzyBoyUK

Lyricist III

Latest update from Samsung 1622 doesn't resolve the issue, it's just as bad as it ever was.

D

DizzyBoyUK

Lyricist III

Hello everyone,

While we at Sonos and the Samsung team are working hard for a fix on this issue, there were reports from customers that an update on their Samsung TV resolved it.

Those reports mention that the update on the TV didn’t happen automatically, customers had to manually go to the Samsung website and download the newer version.

I would suggest for our users who experience this problem to please, manually update your Samsung TV and see if this resolves it.

You should be able to find out how to update your TV to the latest firmware via the official Samsung website here.

Feel free to come back on this thread and reply with the results.

We appreciate your patience as we are working together with Samsung to resolve the Sonos Beam (Gen2) disconnection with Samsung TV’s.

Unfortunately your request for patience is a quite insulting as this issue has been going on for 8 months. We've spent a lot of money on Sonos and Samsung equipment and frankly expect much better service. This problem should not have been allowed to carry on for so long and frankly I question your actual commitment to resolving this as you certainly haven't been very forward in acknowledging the issue in the first place. How can it take 8 months to diagnose and fix an issue?

D

DizzyBoyUK

Lyricist III

Well 16.1.1 is out, rebooted TV (holding power button down until TV logo appears) and back on TV speaker so that looks like yet another month without a fix.......will see if it goes overnight again when in standby....doesn't look hopeful though.

No changelog for 16.1.1 currently.

S

ScottyJKB

Lyricist II

This is the exact issue I’ve been experiencing since moving from my old Sony TV to my SAMSUNG QE55S90CATXXU. Glad to see that I’ve not been suffering alone in some ways, but Sonos\Samsung need to get this fixed. Running latest firmware on both Sonos Beam G2 & SAMSUNG QE55S90CATXXU but issue still occuring.

S

ScottyJKB

Lyricist II

Any news @Sonos?

L

Lexann.Ari

Contributor I

Had Beam for awhile now (Dec 2023?) and got gigantic Samsung 75" QS70C TV around same time. All worked fine until last night, when I sat down & Beam was not outputting audio. Samsung had disabled HDMI-eARC. Unplugged, rebooted, working. This AM, same thing.

I guess I now join the club of annoyed users?

Anyone switch to optical cable (SPDIF) as a workaround?

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