Contributor I

Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

66 replies
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Background Info

Sonos App
- Version 15.9
- Sonos OS S2
- Build 75146030
Sonos System
- Beam Gen 2 ver159 build 75146030
- Sub mini ver 15.9 build 7516030
Samsung TV QE75QN85BATXXU
Sonos Beam 2 connects with Samsung TV with eARC

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

Workaround

Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

Please kindly advise how to resolve the issue

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Sotiris C.Answer

Sonos Staff

Hello @lmleung7, welcome to Sonos Community.

We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

Thank you for your patience.

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Schlumpf

Virtuoso

@A big fan BUT

Hello,

I really understand the frustration of the situation, but imho the problem indeed is that there are NO specifications for HDMI CEC all manufacturers have to go with. CEC offers many options and each manufacturer provides some of them for its devices and does the implementation its own way. Some of them even without much accuracy what makes it more difficult.
So the question from my point of view is who does the implementation in a most compatible way to other manufacturers. Difficult to blame someone in general…

Ralf

A

A big fan BUT

Lyricist III

Hi Schlumpf

interesting comment! Are you responding in a personal capacity or on behalf of Sonos?

Schlumpf

Virtuoso

Hi Schlumpf

interesting comment! Are you responding in a personal capacity or on behalf of Sonos?

Definitely just personal… but I stay in contact with some developers of HDMI hardware like eARC audioextractor used for Sonos devices. And they often have to „fight“ against the different implementation of CEC communication.

Ralf

Ummagumma

Trending Lyricist II

Hi Schlumpf

interesting comment! Are you responding in a personal capacity or on behalf of Sonos?

Definitely just personal… but I stay in contact with some developers of HDMI hardware like eARC audioextractor used for Sonos devices. And they often have to „fight“ against the different implementation of CEC communication.

I have had to turn the e-Arc off on my Samsung TV as the Sonos Beam Gen 2 is more reliable on just HDMI.

I've also got a Lindy CEC free adapter on HDMI 1 connected to my Amazon Firestick.

These tweaks seem to work a little better but certainly not fixed the problem.

I still have to do a power cycle every now and then.

I'll see you on the darkside of the moon

L

LoudAndClear98

Lyricist II

How is this still not fixed?

A

A big fan BUT

Lyricist III

I agree! Sonos seem to be absolutely silent on this! This will definitely affect my purchasing patterns and certainly will not get any positive recommendations until fixed.

Which at this rate may be never……

Ummagumma

Trending Lyricist II

How is this still not fixed?

Not sure if it's the Samsung TV or the Sonos equipment that's been the problem but since the 16.1 Sonos firmware update last week & the Samsung 1622 update just before that it's been behaving. I've also switched back HDMI e-arc connection 🤞

I'll see you on the darkside of the moon

J

Jefgroote

Lyricist II

Still not fixed. Shame on Samsung and Sonos.

Schlumpf

Virtuoso

Still not fixed. Shame on Samsung and Sonos.

Not helpful at all to give support. But maybe just wanted to rail against Sonos and Samsung.

Ralf

Sotiris C.

Sonos Staff

Hello everyone,

While we at Sonos and the Samsung team are working hard for a fix on this issue, there were reports from customers that an update on their Samsung TV resolved it.

Those reports mention that the update on the TV didn’t happen automatically, customers had to manually go to the Samsung website and download the newer version.

I would suggest for our users who experience this problem to please, manually update your Samsung TV and see if this resolves it.

You should be able to find out how to update your TV to the latest firmware via the official Samsung website here.

Feel free to come back on this thread and reply with the results.

We appreciate your patience as we are working together with Samsung to resolve the Sonos Beam (Gen2) disconnection with Samsung TV’s.

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