Contributor I

Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

66 replies
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Background Info

Sonos App
- Version 15.9
- Sonos OS S2
- Build 75146030
Sonos System
- Beam Gen 2 ver159 build 75146030
- Sub mini ver 15.9 build 7516030
Samsung TV QE75QN85BATXXU
Sonos Beam 2 connects with Samsung TV with eARC

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

Workaround

Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

Please kindly advise how to resolve the issue

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Sotiris C.Answer

Sonos Staff

Hello @lmleung7, welcome to Sonos Community.

We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

Thank you for your patience.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

Show previous replies

F

flyingpadrejr

Prodigy I

I have the same issue with Samsung 55S93C and Beam2/sub mini/ symphonisklamps as rear.

Ummagumma

Trending Lyricist II

Quick update, I've moved my Firestick to HDMI 1 from HDMI 2 but still using the Lindy CEC free HDMI adapter connected to it and since then I've not had to do a power cycle. Over a week now. Will keep monitoring though.

Still think Sonos could add a reboot to the app.

I'll see you on the darkside of the moon

Ummagumma

Trending Lyricist II

Quick update, I've moved my Firestick to HDMI 1 from HDMI 2 but still using the Lindy CEC free HDMI adapter connected to it and since then I've not had to do a power cycle. Over a week now. Will keep monitoring though.

Still think Sonos could add a reboot to the app.

Sonos updated to 16.0 yesterday switched on this morning and no Sonos sound so I had to do a full power cycle to get it back.

I'll see you on the darkside of the moon

T

thatbloodyshark

Lyricist I

Having exact same issue.

TV model: QN55S95BAFXZA

Sonos Version: 16.2

Sonos OS: S2

Build: 77449290

Any updates on this?

A

A big fan BUT

Lyricist III

Does anybody know whether this issue has been resolved?

Ummagumma

Trending Lyricist II

Does anybody know whether this issue has been resolved?

No it's not, a few of us have just experimented with different settings mine being explained just below this. I've also purchased a remote power socket that I've also used to easily do a power cycle. But at the moment mine is stable with what I've changed below.

I'll see you on the darkside of the moon

A

A big fan BUT

Lyricist III

Thanks for the reply. My work around is using the optical output - irritating!

S

SierraPapa

Lyricist III

My Samsung s90c to beam 2 has been stable for 3 days since the upgrade to v16.0 using EArc

Anyone else?

Ummagumma

Trending Lyricist II

My Samsung s90c to beam 2 has been stable for 3 days since the upgrade to v16.0 using EArc

Anyone else?

No mine was stable but started the problem again after the update

I'll see you on the darkside of the moon

A

A big fan BUT

Lyricist III

Tried this out overnight! Still same problem which is irritating to the extreme! Does anybody from Sonos have anything constructive to add to this conversation? Or they (Sonos) quite happy to market a product which is defective and does not perform to the specifications!

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