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lmleung7
Contributor I
November 14, 2023
Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background Info

  • Sonos App
    • Version 15.9
    • Sonos OS S2
    • Build 75146030
  • Sonos System
    • Beam Gen 2 ver159 build 75146030
    • Sub mini ver 15.9 build 7516030
  • Samsung TV QE75QN85BATXXU
  • Sonos Beam 2 connects with Samsung TV with eARC

 

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

 

Workaround

  • Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

 

Please kindly advise how to resolve the issue

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    November 15, 2023

    Hello @lmleung7, welcome to Sonos Community.

    We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

    The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

    Thank you for your patience.

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    66 replies

    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    November 15, 2023

    Hello @lmleung7, welcome to Sonos Community.

    We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

    The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

    Thank you for your patience.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
      Geoff rippington
      Contributor I
      November 19, 2023

      I’ve reported the same issue, this is the case number. Not fixed after call, still just randomly looses the connection to the eARC, makes the cost of my upgrade to the Beam 2 rather pointless as now using optical cable.. I’ve also spoken to Samsung waiting for a response but not convinced it’s anything at their end as it worked fine when I first purchased it and I’ve not had any TV updates… please update me also once you have any feedback. 

       

      Moderator edit: removed case number (identifying information)

      haydennsharpe
      Lyricist II
      November 20, 2023

      Same issues here, I originally thought it may be my Apple TV remote, but I’ve since sold the Apple TV, reset the TV, PS5 and Sonos Beam 2 all to factory settings, the issue went away for a few weeks, but now back to doing it again.

       

      When I turn the TV back on after a long period of time i.e going to sleep, the sound output switches to the TV speakers.

       

      Only workaround I’ve found is to turn the power off the main power plug on the wall for all devices and leave it off for a few minutes and then turn it back on, usually sorts it out for another week or so!

       

      If anyone has a permanent fix it would be greatly appreciated, never had this issue with my gen 1 beam, kind of annoying for a +£500 piece of kit that’s now after the return date.

        Pablo1975
        Lyricist I
        November 28, 2023

        I have exactly this issue too.  Very frustrating - real dis incentive to upgrade/ change systems once you get a stability

          Stanley_4
          Stanley_4
          Grand Maestro
          November 28, 2023

          It is never a bad idea to put your systems into manual update mode and let all the auto-update folks discover the problems. Waiting for them to be fixed and then doing the update can be a lot less frustrating. It is a lot more work though as you have to track the problem reports and fix status.

          I’m too lazy for that these days, I’ll auto-update and live with any bugs that bite.

          haydennsharpe
          Lyricist II
          November 30, 2023

          I have exactly this issue too.  Very frustrating - real dis incentive to upgrade/ change systems once you get a stability

          It’s annoying! It’s even more frustrating not knowing if it’s the TV or the beam!

          haydennsharpe
          Lyricist II
          December 2, 2023

          Hi guys,

          I’ve done some digging and apparently it’s an issue with the Samsung Q series TV’s not the Sonos Beam. Looks like my only option is to sell the Beam & get a Samsung sound bar. 
           

            Geoff rippington
            Contributor I
            December 3, 2023

            The TV worked fine with Beam 2, until the last 3 months…. So something changed… have Samsung put an update out recently then? 

            raj10in
            Lyricist I
            December 10, 2023

            Hi All,

            I have got a same issue with Samsung OLED TV it just not Q series I think. I need to power off the beam Gen 2 by removing the power cable and it connects back.

            This happens everyday when the Samsung OLED TV is come back from standby mode Bean Gen2 does not connect.

            I tried the Beam Gen 2 with 12 years old Samsung 3D TV which is got ARC port and it works fine.

            Sent an email to Samsung customer service to see if they come back with anything...

             

              Valebar
              Lyricist I
              December 10, 2023

              I have the same problem, I totally disconnected my beam but now the tv won’t connect it just doesn’t see it. This is so frustrating!

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