Skip to main content
lmleung7
Contributor I
November 14, 2023
Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background Info

  • Sonos App
    • Version 15.9
    • Sonos OS S2
    • Build 75146030
  • Sonos System
    • Beam Gen 2 ver159 build 75146030
    • Sub mini ver 15.9 build 7516030
  • Samsung TV QE75QN85BATXXU
  • Sonos Beam 2 connects with Samsung TV with eARC

 

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

 

Workaround

  • Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

 

Please kindly advise how to resolve the issue

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    November 15, 2023

    Hello @lmleung7, welcome to Sonos Community.

    We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

    The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

    Thank you for your patience.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
    View in thread

    66 replies

    Show previous replies
    Happygolucky
    Lyricist I
    December 22, 2023

    I still have time to return the sound bar to Costco. Seeing that Sonos won’t fix it any time sooner, I better return it.

    @Sotiris C. do you have an ETA? I see that this issue has been around for the past few months now.

    LoudAndClear98
    Lyricist II
    December 23, 2023

    Any update on this?  This has been going on for a few months now.  I still have to power off/on my Beam almost every time I turn on my TV to get it working.

    controlav
    controlav
    Lead Maestro
    December 24, 2023

    I still have time to return the sound bar to Costco. Seeing that Sonos won’t fix it any time sooner, I better return it.

    @Sotiris C. do you have an ETA? I see that this issue has been around for the past few months now.

    As stated you can temporarily switch to optical until Samsung fix their CEC behavior.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Taycoe
      Contributor I
      December 31, 2023

      Hi guys,

      I’ve done some digging and apparently it’s an issue with the Samsung Q series TV’s not the Sonos Beam. Looks like my only option is to sell the Beam & get a Samsung sound bar. 
       

      Can you let us know where you found this info?  I suffer from the same issue and want to push samsung and Sonos to resolve it.  TV worked fine with Sonos Playbar for years, now it doesn’t like the beam I switched to.

      LakeSailor
      Lyricist II
      January 6, 2024

      Same issue with my new Samsung TV. It's driving me nuts and I would NOT recommend the Beam Gen 2 to another Samsung owner. I am sure Sonos knows the problem but every time I spoke with tech support they had me do the same useless procedures and once again I turn on the TV and no Sonos until reboot the Beam. Yuk. 

        Schlumpf
        Schlumpf
        Virtuoso
        January 6, 2024

        @LakeSailor 

        If you go through the whole topic you will see that this is an issue of Samsung firmware. So imho best that Sonos can do is telling Samsung about it. 
        And also as said before in the meantime you can use the optical connection as a workaround. 

        Ralf
          LakeSailor
          Lyricist II
          January 7, 2024

          Samsung says it's a Sonos problem since other sound bars work fine.

            Schlumpf
            Schlumpf
            Virtuoso
            January 7, 2024

            Samsung says it's a Sonos problem since other sound bars work fine.

            You know about that ping pong game…? 😉

            Other TVs don’t have trouble with Sonos products.

            So… who’s telling the truth? As a fact in most cases TV firmware is the reason for HDMI CEC problems. 

            Ralf
              xroosterx
              Contributor I
              January 15, 2024

              Same issue.  Costco QN90BD.  Beam 2.  Ironically it loses connection like every 2 weeks with a margin of error of around 3 days. . Pretty strange.  I bought a $500 sonos product thinking that you get what you pay for.  I get it that Sonos just blames Samsung but that’s not my issue ( I guess indirectly it is).  Why is it that all other sound bars work with these Samsung Tvs if its a Samsung issue?  Super frustrating for someone who tried sonos for the first time.  

               

              I’ve asked this each time I have you guys reboot since my TV is mounted.   CAN YOU PLEASE LET US REBOOT OUR BEAM THROUGH THE APP OURSELVES SO WE DONT HAVE TO CHAT WITH SUPPORT EVERY TIME? So annoying that I have to reach out to you guys every 2 weeks.

               

               

               

                Ummagumma
                Ummagumma
                Trending Lyricist II
                January 23, 2024

                I’ve had this problem for ages now, I have purchased a remote socket so that I can do a power cycle if needed and I turn it all off at night so that the power cycle is done every day.

                I don't see this as a fix and I have spoken to Sonos customer service they told me they were aware of the problem but as yet still no fix.

                I have also suggested they add a reboot option to the Sonos app and they said they would pass this on to the relevant team, but again this was quite some time ago and not heard anything about this possible addition. 

                Can someone from Sonos look in to this again please its getting more frustrating by the day.

                My system:-

                TV Samsung QE43QN90B

                Sonos Beam Gen 2 

                Sonos Sub Mini 

                I'll see you on the darkside of the moon
                  Show more replies
                  Terms & ConditionsAccessibility statement