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lmleung7
Contributor I
November 14, 2023
Answered

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background Info

  • Sonos App
    • Version 15.9
    • Sonos OS S2
    • Build 75146030
  • Sonos System
    • Beam Gen 2 ver159 build 75146030
    • Sub mini ver 15.9 build 7516030
  • Samsung TV QE75QN85BATXXU
  • Sonos Beam 2 connects with Samsung TV with eARC

 

Problem
- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker

 

Workaround

  • Power off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.

Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists.

 

Please kindly advise how to resolve the issue

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    November 15, 2023

    Hello @lmleung7, welcome to Sonos Community.

    We are currently investigating an issue with the Sonos Beam (Gen2) losing the connection with some Samsung TVs after they come back from Standby mode, but I do not have an ETA to share..

    The workaround as you mentioned would be to power-cycle the Sonos Beam or use the Optical Adapter.

    Thank you for your patience.

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    66 replies

    Show previous replies
    ScottyJKB
    Lyricist II
    June 14, 2024

    The last 2 weeks it has been working normally again.  There used to be a few minute delay and then the Sonos would work.  Now’s it’s immediately available when I turn on the TV.  I think it was fixed on the Sonos side because my Samsung firmware hasn’t changed, but that is a guess.  My Samsung TV is on firmware 1622 and Sonos Bean Gen 2 is on the latest.

    Would be nice to get official word from Sonos that this is resolved.

    I believe it’s the same for me. We’ve had almost 2 weeks without any issues. Here’s hoping this’ll be the end of the issues. Would be nice to hear from Sonos...

    MAZ62
    Lyricist III
    June 14, 2024

    I’ll check software and can try again without the smart plug workaround to help confirm this is fixed. 

    MAZ62
    Lyricist III
    June 27, 2024

    Tried without the smart plug and all was OK for a few days but then yesterday when I turned the tv on it went to TV audio and I had to manually select Sonos again. Put the smart plug back in again…..

    Hibbsy316
    Lyricist II
    July 7, 2024

    Still getting this issue. 
    PS5 > TV Samsung QN95A > Sonos Beam Gen 2. When I change sources or to a different app after playing the PS5, Loose eARC and get no sound from anything. Samsung are adamant it's a Sonos Issue and given the number of posts it's not just me. Sonos said 7 months ago they were looking into this but still nothing. 

    Kashh12
    Lyricist I
    August 25, 2024

    This is absolutely unacceptable. My new Samsung works fine but when I use the beam gen 2 with it, it just randomly stops. I guess Sonos is fine with customers returning this item to Costco?! 
     

     

      Hibbsy316
      Lyricist II
      August 25, 2024

      Sorry to hear you've had the same issue as me. Wish Sonos would listen and fix the issue

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