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johnno17
Avid Contributor II
September 20, 2023
Answered

IOS 17 Volume with Apple TV Remote

Hi everyone,
Just updated to IOS 17 on Apple TV.
The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

When I switch from the Playbar sound output to the TV output, volume works as expected.

I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

Any advice team?

Thanks  

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johnno17Answer
Avid Contributor II
September 23, 2023

Ok. Talked to someone in Sonos who kindly gave me a solution

From memory..

Apple TV Settings….

Remotes and Devices. Volume Control Turn to off

Go back and select again

Learn New Device

Use your Apple Remote and follow instructions

Then Select Apple Remote

Exit Settings 

Go to Sonos App

Select Settings

Then Select your speaker

Scroll down to Remote Control Setup and select the Apple Remote which you just setup using the Apple TV settings, see above

You should be good to go now

Hopefully I’ve remembered the steps!!

 

 

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RyanCT
Contributor I
October 14, 2023

Unfortunately this and other suggestions are not working / have not worked since something changed roughly a week ago.  Troubleshooting is made more complex because everyone’s set-up is different!

I have an AppleTV 4k running OS17 with Siri Remote (has a mute button). 
 

**The Siri Remote itself seems to be the issue.

Not sure why, but the original remote controls volume! It doesn’t mute, which is dumb and annoying but anyway…**
 

Add’l details on my config if helpful for others: 
 

TV is a TCL with Google OS 11 (auto update is on but hasn’t updated?) and a Bluetooth remote - this seems to void a lot of IR-based suggestions. I can’t / couldn’t use the Sonos at all with this BT remote.

 

Playbar is old (2016?) and connected to TV via optical  

 

CEC, ARC are enabled.
 

Attempted to switch from DolbyVision per one comment, to no effect. Learning new remote is moot. Rebooting remote has no effect. 

 

Sound is running through the optical cable such that I can adjust volume via Sonos app. 

 

I’m guessing this is an Apple update conflict because the TV OS infrequently updates.

 

    theklue
    Contributor I
    October 20, 2023

    The same happened to me; I can’t control the volume when it’s setup as Tv speakers. I tried everything in this post (I can’t select Tv via IR in the remote option, just Auto or HDMI). I have the bar connected through optical and my tv doesn’t have arc or cec.

     

    Anyone managed to solve this in this setup? 

    RyanCT
    Contributor I
    October 20, 2023

    I spent 35 min with Apple via chat support, and 45 with a level 2 support rep.
     

    He / we landed on an unfortunate conclusion: OS 17 is the culprit and engineers need to make an update. 

    I said I’d wait for a point release and if that failed, call back and give all my specs so that engineers could have more info. 

      Dewey2485
      Lyricist I
      October 31, 2023

      I had the exact same issue. Go into Apple TV settings. Remotes and Devices. Change remote settings to use TV via IR. Then go pair your remote in the Sonos app. 
       

      Also make sure your Apple TV and TV software are all updated. 
       

      RyanCT
      Contributor I
      October 31, 2023

      I can try this again… but the TV uses a Bluetooth remote, so past attempts to pair haven’t proven useful. 

      controlav
      controlav
      Lead Maestro
      October 31, 2023

      I can try this again… but the TV uses a Bluetooth remote, so past attempts to pair haven’t proven useful. 

      A Bluetooth remote will only work if using an HDMI connection to your Sonos: CEC between the Apple TV and the TV. If connected via optical then you will be SOL.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      RyanCT
      Contributor I
      October 31, 2023

      Yep, SOL is how I’m feeling!

      Airgetlam
      Airgetlam
      October 31, 2023

      Every TV I’m aware of has an option to switch the remote to IR, so that other devices, like Sonos, or Blu-ray players, or DVD players can be controlled, especially if other connected devices pre CEC.

      Have you double checked the settings in the TV? Or looked in the user manual for the TV? What make and model is it?

       

      Bruce
      Airgetlam
      Airgetlam
      October 31, 2023

      Reading back, I see it’s a TCL. Do you have a model number, or more usefully, a link to an online manual?

      Bruce
      RyanCT
      Contributor I
      October 31, 2023

      I’ve scanned the manual which I think applies to my TCL Google TV and while BT pairing is described, no IR workaround seems evident. 

      As noted earlier this is a new issue which seems very closely tied - if not definitively linked to OS17. 
       

      No problems using optical cable to TV, HDMI to Apple TV up until a few weeks ago. 
       

      When I briefly tried using old remote (not the Siri one), it worked! Then stopped working for volume - which, Apple said, is bc the remote got pushed updated code. 
       

      https://support.tcl.com/us-googletv-product-downloads/6r-gtv-product-downloads

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