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johnno17
Avid Contributor II
September 20, 2023
Answered

IOS 17 Volume with Apple TV Remote

Hi everyone,
Just updated to IOS 17 on Apple TV.
The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

When I switch from the Playbar sound output to the TV output, volume works as expected.

I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

Any advice team?

Thanks  

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johnno17Answer
Avid Contributor II
September 23, 2023

Ok. Talked to someone in Sonos who kindly gave me a solution

From memory..

Apple TV Settings….

Remotes and Devices. Volume Control Turn to off

Go back and select again

Learn New Device

Use your Apple Remote and follow instructions

Then Select Apple Remote

Exit Settings 

Go to Sonos App

Select Settings

Then Select your speaker

Scroll down to Remote Control Setup and select the Apple Remote which you just setup using the Apple TV settings, see above

You should be good to go now

Hopefully I’ve remembered the steps!!

 

 

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34 replies

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Airgetlam
Airgetlam
October 31, 2023

If there were no problems until a couple of weeks ago, that certainly suggests a change somewhere. And since Sonos hasn’t changed their software for receiving IR, that certainly points elsewhere. 

Bruce
    Airgetlam
    Airgetlam
    October 31, 2023

    Not that this is much help, but I’ve had zero issues with the update to iOS 17 on my Apple TV, with the remote controlling an IR PLAYBAR…so I’m at a loss. Hard to argue with an Apple Engineer though. 

    Bruce
      Uncle Yeti
      Lyricist I
      November 1, 2023

      After the new update to tvOS 17.1, the Apple TV Remote was messing up the surround sound when I raised or lowered the volume. It would make the voice go to the era 300s and sound effects from Arc.

      I changed the setting on Apple TV (remote/devices, volume control) from auto to TV ir. The surround works perfect now. Hopes this helps as it was very frustrating while watching the football games.

       

      Setup is LG OLED hdmi connected to somos Arc and 2 Era 300s

      RyanCT
      Contributor I
      November 1, 2023

      Alas, I have an old playbar with optical cable to TV. 

      As an aside, the extreme variability of configs, coupled with inadequate help-search tools from ALL parties (Sonos, Apple, TCL) makes this extremely frustrating. 
       

      Search is essentially useless, and while forums are some help, all of us probably want relevance from “users like me.”

      Even if those of us with older equipment were to switch, something inevitably will change. 

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