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johnno17
Avid Contributor II
September 20, 2023
Answered

IOS 17 Volume with Apple TV Remote

Hi everyone,
Just updated to IOS 17 on Apple TV.
The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

When I switch from the Playbar sound output to the TV output, volume works as expected.

I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

Any advice team?

Thanks  

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johnno17Answer
Avid Contributor II
September 23, 2023

Ok. Talked to someone in Sonos who kindly gave me a solution

From memory..

Apple TV Settings….

Remotes and Devices. Volume Control Turn to off

Go back and select again

Learn New Device

Use your Apple Remote and follow instructions

Then Select Apple Remote

Exit Settings 

Go to Sonos App

Select Settings

Then Select your speaker

Scroll down to Remote Control Setup and select the Apple Remote which you just setup using the Apple TV settings, see above

You should be good to go now

Hopefully I’ve remembered the steps!!

 

 

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34 replies

106rallye
106rallye
September 20, 2023

Did this work on iOS 16? The ATV remote is telling the TV to turn the volume up, but (since the Playbar uses an optical connection) there’s no way you can realybthis command to the Playbar. This has not changed from iOS 16 to 17.

johnno17Author
Avid Contributor II
September 20, 2023

Yes, worked perfectly on IOS 16

controlav
controlav
Lead Maestro
September 20, 2023

Try rebooting the Remote, Apple TV remotes often need that to go back to IR mode which is necessary for the Playbar.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    johnno17Author
    Avid Contributor II
    September 20, 2023

    Yes. I've rebooted remote. Also rebooted Apple TV 

      Knopper1
      Lyricist II
      September 20, 2023

      I’m having the exact same issue 

        Airgetlam
        Airgetlam
        September 20, 2023

        I had to reset the connection between my remote and the Apple TV, once I did so in Apple TV’s software, the remote began to control the PLAYBAR again. I’m assuming the ‘reset’ turned it back on to using IR. 

        Bruce
          johnno17Author
          Avid Contributor II
          September 21, 2023

          Hi Bruce thanks for the suggestion.Followed all those steps but to no avail. As stated TV remote works perfectly with the Playbar to adjust volume it’s just the Apple Remote. It selects apps and navigates normally on the Apple TV and the volume indicator on the TV shows up and down on the TV display it just doesn't actually alter the volume on the Playbar. 
          Any other suggestions or is it a wait see from Sonos to update software?
          Thanks 

            Airgetlam
            Airgetlam
            September 21, 2023

            Odd…I’d definitely call Sonos Support directly to discuss it.

            When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

             

            Bruce
            Richie15
            Contributor I
            September 22, 2023

            Exactly the same problem here with my playbase. Worked fine on tvos16. 

              johnno17AuthorAnswer
              Avid Contributor II
              September 23, 2023

              Ok. Talked to someone in Sonos who kindly gave me a solution

              From memory..

              Apple TV Settings….

              Remotes and Devices. Volume Control Turn to off

              Go back and select again

              Learn New Device

              Use your Apple Remote and follow instructions

              Then Select Apple Remote

              Exit Settings 

              Go to Sonos App

              Select Settings

              Then Select your speaker

              Scroll down to Remote Control Setup and select the Apple Remote which you just setup using the Apple TV settings, see above

              You should be good to go now

              Hopefully I’ve remembered the steps!!

               

               

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