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johnno17
Avid Contributor II
September 20, 2023
Answered

IOS 17 Volume with Apple TV Remote

Hi everyone,
Just updated to IOS 17 on Apple TV.
The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

When I switch from the Playbar sound output to the TV output, volume works as expected.

I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

Any advice team?

Thanks  

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johnno17Answer
Avid Contributor II
September 23, 2023

Ok. Talked to someone in Sonos who kindly gave me a solution

From memory..

Apple TV Settings….

Remotes and Devices. Volume Control Turn to off

Go back and select again

Learn New Device

Use your Apple Remote and follow instructions

Then Select Apple Remote

Exit Settings 

Go to Sonos App

Select Settings

Then Select your speaker

Scroll down to Remote Control Setup and select the Apple Remote which you just setup using the Apple TV settings, see above

You should be good to go now

Hopefully I’ve remembered the steps!!

 

 

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34 replies

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Lknight
Lyricist I
September 23, 2023

I had the same problem once I upgraded to TV OS 17.0. Did all of the resets suggested above and discovered that  with the upgrade DolbyVision and AppleTV conflict to prohibit onscreen volume control. Go into Settings-Video-then select format and choose 4k HDR instead of Dolby Vision. My volume control was back on g TV he screen immediately. Not sure if Apple has narrowed it down yet or what a permanent fix might be, but this is working for me. 

aesthetics4everr
Lyricist II
September 24, 2023

If you see your tv volume bar adjust but not the sonos equipment, go to settings on AppleTv, remotes, select tv via IR. 

    Steve60
    Lyricist I
    September 30, 2023

    In Apple TV settings, go to Remotes and Devices > Volume Control and select TV via IR. This is the only thing that has worked for me.

    Bdebaene
    Lyricist I
    October 9, 2023

    I don’t have the « tv via IR «   Option in the list.

    i only have OFF or HDMI

    same issue,  since tvOS17 the volume buttons don’t work anymore with my playbar.  I used to be able to reboot the remote when this happened on tvOS16 but this fix is no longer working since the update.

    Airgetlam
    Airgetlam
    October 9, 2023

    Yes, the failure of the iPhone’s hardware buttons no longer controlling the Sonos is a result of a requirement made by Apple to Sonos. 
     

    However, the Apple Remote just needs to be reset properly per the Sonos FAQ in order to make it work again. 
     

    Your post is unclear which you’re speaking of. 

    Bruce
    Norseman
    Lyricist I
    October 10, 2023

    I have the exact same issue. It is definitely an issue as I have several apple tv setups in my home. Master tv was first, it auto updated. I updated my office tv, sure enough the remote no longer controls sonos bar. Remaining tv’s that haven’t been updated still work fine.

    I tried OP’s suggestion from support, but at this step: 

    Learn New Device

    Use your Apple Remote and follow instructions

    When I press and hold the + button, the progress bar does not move at all. So I can’t continue the steps.

    Trying to have the Sono’s app update the remote control setup simply doesn’t work. It does not detect a signal while my SonyTV sound status rises on the screen when I press the volume +.

    This is definitely an issue, and for me in my case, the steps provided to OP does not work on either affected TV’s.

    Norseman
    Lyricist I
    October 10, 2023

    SOLVED - For me at least.

    Settings>Remotes and Devices>Volume Control>Changed it from Auto to TV via IR.

    This worked for me.

      Patfish
      Contributor I
      October 10, 2023

      Hi everyone,
      Just updated to IOS 17 on Apple TV.
      The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

      When I switch from the Playbar sound output to the TV output, volume works as expected.

      I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

      Any advice team?

      Thanks  

      I have the same problem!

      controlav
      controlav
      Lead Maestro
      October 10, 2023

      Hi everyone,
      Just updated to IOS 17 on Apple TV.
      The Apple TV remote indicates on TV screen that volume is going up and down but this doesn't correlate to the actual sound going up and down.

      When I switch from the Playbar sound output to the TV output, volume works as expected.

      I conclude it must be an issue between Sonos and Apple TV IOS 17. TV remote works as expected with IOS 17 and sonos. It's basically the Apple TV remote on IOS 17 and connection with sonos that appears to be the issue.

      Any advice team?

      Thanks  

      I have the same problem!

      The Apple TV remote needs to be reconfigured to send IR (maybe also needs a reboot), and the Playbar needs to be configured to accept that IR (which has already been done if this used to work).

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Patfish
        Contributor I
        October 11, 2023

        That’s what i did and it worked, thanks!

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