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gefj
Contributor I
May 26, 2024
Answered

Auto volume increase Arc 5.1 setup tv input

since the app update, the volume automatically increases randomly on the setup connected to my tv. including sub and 2 one sl for 5.1 surround.

anyone else noticing this?

 

tv is an Phillips ambilight.

the tv does not indicate the volume is increasing (not hitting the remote)

touch controls are disabled.

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    gefjAnswer
    Contributor I
    July 4, 2024

    hello fellow Belgian:)

     

    my tv has another firmware, TPM211EA_R.101.001.004.252

    creation date Fri Mar 15 at 11u27:09 CST 2024

    I installed the update on 2nd of may, and indeed started to notice the issues as well since around then.

    tv model is 55oled806/12.

    although the model numbers are not the same, both are likely running android and share the same base firmware.

    likely this is indeed a Phillips issue, not sure if it's the combination with sonos or only Phillips that is to blame

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    gefjAuthorAnswer
    Contributor I
    July 4, 2024

    hello fellow Belgian:)

     

    my tv has another firmware, TPM211EA_R.101.001.004.252

    creation date Fri Mar 15 at 11u27:09 CST 2024

    I installed the update on 2nd of may, and indeed started to notice the issues as well since around then.

    tv model is 55oled806/12.

    although the model numbers are not the same, both are likely running android and share the same base firmware.

    likely this is indeed a Phillips issue, not sure if it's the combination with sonos or only Phillips that is to blame

    gefjAuthor
    Contributor I
    July 4, 2024

    I submitted a case at Phillips to.

    let's see what they have to say

    gefjAuthor
    Contributor I
    July 16, 2024

    The issue has resolved itself.

    Looks like the Telenet-TV app was causing this, even when running in the background.

    Telenet released an update for the app on 6/07. since then the volume remains stable.

    gefjAuthor
    Contributor I
    July 16, 2024

    The issue has resolved itself.

    Looks like the Telenet-TV app was causing this, even when running in the background.

    Telenet released an update for the app on 6/07. since then the volume remains stable.

    problem returned today.. :(

    Jdevrie
    Lyricist III
    July 22, 2024

    Same problem here with a Sonos Beam Gen 2 and a Philips 65OLED705/12 with Firmware TPM191E_R.201.000.248.227.

    Never had this until the recent updates. Not sure whether it appeared after the Firmware update on the TV or the update to the Sonos app since those appeared almost simultaneously. The TV, as a source of the problem, seems more plausible to me. These volume increases only happen when the sound is coming from the TV and not when I play Spotify or a radiostation through my Beam.  I have tried turning of practically everything on my network but that did not solve the problem. Seems like an issue in the Philips firmware.

    LucS1987653
    Lyricist I
    July 24, 2024

    I have the exact same issue. Philips Ambilight 55OLED855/12. Firmware TPM191E_R.201.000.248.227.

    Sonos Arc, sub + 2xOne. Volume increases with steps of +2/+6. Sonos support tells me it's the TV, they recognize the volume is going up, but cannot identify the trigger. They don't see any remote or app or touch increasing the volume. 

    Hope Sonos reads this and aligns with Philips on improvements/updates

    piotrekW
    Lyricist II
    July 29, 2024

    Hi,

    I had a same problem and I fixed. I had a answer with instruction from philips support.

    I installed older firmware TPM191E_R.201.000.248.217, link https://app.box.com/s/wi5ojzse2psvh2tehh9w6sztj6dlwpt4 according with this instruction

    I've had the same volume level for a few hours now :)

    Jdevrie
    Lyricist III
    July 29, 2024

    Hi,

    I had a same problem and I fixed. I had a answer with instruction from philips support.

    I installed older firmware TPM191E_R.201.000.248.217, link https://app.box.com/s/wi5ojzse2psvh2tehh9w6sztj6dlwpt4 according with this instruction

    I've had the same volume level for a few hours now :)

     

    Doing the same thing now. I'll report back the results here.🤓😁

    Previously I got no descent answers from Philips support. They gave me all kind of instructions that wouldn't work. They where not capable of recognizing a firmware flaw. Incompetence is the way of the helpdesk.

    Jdevrie
    Lyricist III
    July 29, 2024

    This took a lot of time since I had to reinstall and reconfigure all my apps but unfortunately it did not solve the problem. My volume is still going up randomly with this firmware version

    TPM191E_R.201.000.248.217.

     

    piotrekW
    Lyricist II
    July 30, 2024

    This took a lot of time since I had to reinstall and reconfigure all my apps but unfortunately it did not solve the problem. My volume is still going up randomly with this firmware version

    TPM191E_R.201.000.248.217.

     

    I have soundbar PHILIPS TAB8505/10 not sonos, maybe fix software for philips equipment 

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