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gefj
Contributor I
May 26, 2024
Answered

Auto volume increase Arc 5.1 setup tv input

since the app update, the volume automatically increases randomly on the setup connected to my tv. including sub and 2 one sl for 5.1 surround.

anyone else noticing this?

 

tv is an Phillips ambilight.

the tv does not indicate the volume is increasing (not hitting the remote)

touch controls are disabled.

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    gefjAnswer
    Contributor I
    July 4, 2024

    hello fellow Belgian:)

     

    my tv has another firmware, TPM211EA_R.101.001.004.252

    creation date Fri Mar 15 at 11u27:09 CST 2024

    I installed the update on 2nd of may, and indeed started to notice the issues as well since around then.

    tv model is 55oled806/12.

    although the model numbers are not the same, both are likely running android and share the same base firmware.

    likely this is indeed a Phillips issue, not sure if it's the combination with sonos or only Phillips that is to blame

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    26 replies

    Luckyluke007007
    Lyricist II
    June 1, 2024

    Hi, 

    since one week it happens frequently. Also with Philips ambilight, same stuff as you described..

     

    beam gen 2 and 2 play:1

     

    no clue why it’s happening, must be the updates..

      Terrienator
      Lyricist II
      June 3, 2024

      Hi,

       

      i have exact the same issue. Also philips oled. I was complaining on the kids to stay of the volume but now i’m sure it happens automatically.

      Arc, sub gen3, 2x one sl.

      Terrienator
      Lyricist II
      June 5, 2024

      I have removed the batteries from all remotes, turned off most of my connected devices but it’s still happening. It seems to increase every x minutes and only 1 or 2 “ticks”. Eventually it becomes to loud and i need to turn it down, and it starts doing it again.

      Also powercycled everything with no results.

      gefjAuthor
      Contributor I
      June 5, 2024

      i submitted a diagnostics report and contacted support by chat.

      they advised to remove the surrounds and add them again, also do a power cycle of all the devices including the TV.

       

      just did that, hope this resolves the issue

       

        gefjAuthor
        Contributor I
        June 8, 2024

        as expected this did not resolve the issue.

        trying to get in touch with support again...

        Luckyluke007007
        Lyricist II
        June 8, 2024

        I tried this method yesterday. Added surround speakers again and tuning with Trueplay.

        Volume changes still happening, built-in tv apps as well as hmdi inputs.

         

         

        kevin2106
        Lyricist I
        June 11, 2024

        I have the same problem with my Philips 55OLED806 in combination with the Sonos Beam (gen2) and 2 Sonos One's.

         

        Terrienator
        Lyricist II
        June 15, 2024

        Resetting and re-adding the rears seem to have resolved my issue, fingers crossed!

        gefjAuthor
        Contributor I
        June 17, 2024

        i disconnected the surrounds, the issues stopped.

        i rebooted the surrounds and added them again, issue is back.

         

        contacted the support via chat, they told me to reach out by phone.

        estimated wait time on hold is 20min...

        Luckyluke007007
        Lyricist II
        July 4, 2024

        I have spent a few weeks figuring out what is causing this problem.

        Seems like when the Philips (model 55PUS8204/12) is powered on, it is causing a volume increase (sometimes +2 but mostly +6), in my opinion it happens in louder sequences (from Dolby Atmos through Dolby Digital 2.0)

        None of the below removes the problem:

        -disable IR input

        -turning on or off some CEC/Easylink on different HDMI inputs

        -removing surround speakers

        -removing batteries from my tv provider remote (Pickx android digital tv) and Philips tv remote

        -disabling touch button on the Beam gen2

        -setting a volume maximum

        -removing HDMI sources

        -…

         

        So I called with a friendly Sonos representative, she looked into the sent diagnostics and confirmed the device was getting CEC commands for volume changes. 

        So this narrows it down to the tv because remotes were disabled and no hdmi inputs (only playing audio from built-in apps). I now also recall that this tv had a firmware update a few weeks ago called TPM191E_R.201.000.248.227 (updated on 06/15)

        I also found this https://tv-sound-monitors.philips.com/s/question/0D5TY00000CUhZC0A1/oplossing-voor-het-steeds-harder-worden-van-het-geluid?language=en_US (not sure if it’s translated of in Dutch)

         

        Can you guys confirm the same firmware on your tv’s?

         

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