Auto volume increase Arc 5.1 setup tv input

26 replies
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since the app update, the volume automatically increases randomly on the setup connected to my tv. including sub and 2 one sl for 5.1 surround.

anyone else noticing this?

tv is an Phillips ambilight.

the tv does not indicate the volume is increasing (not hitting the remote)

touch controls are disabled.

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gefjAnswer

Contributor I

hello fellow Belgian:)

my tv has another firmware, TPM211EA_R.101.001.004.252

creation date Fri Mar 15 at 11u27:09 CST 2024

I installed the update on 2nd of may, and indeed started to notice the issues as well since around then.

tv model is 55oled806/12.

although the model numbers are not the same, both are likely running android and share the same base firmware.

likely this is indeed a Phillips issue, not sure if it's the combination with sonos or only Phillips that is to blame

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J

Jdevrie

Lyricist III

I really tried everything and nothing seemed to work until I found a post on a Dutch site that said the problem was gone after the Ziggo-Go app was removed. Therefore I removed the Ziggo-go app and since than my volume is stable. So the solution was actually much simpler than having to install old firmware's and completely resetting my TV by the TP-Vision helpdesk.

P

piotrekW

Lyricist II

I really tried everything and nothing seemed to work until I found a post on a Dutch site that said the problem was gone after the Ziggo-Go app was removed. Therefore I removed the Ziggo-go app and since than my volume is stable. So the solution was actually much simpler than having to install old firmware's and completely resetting my TV by the TP-Vision helpdesk.

Hi,

However version TPM191E_R.201.000.248.217 not fix bug ;) I had to again downgrade firmware to version TPM191E _ 101.002.178.000 – Date: 2022/05/11 (before broken update) and now it works good.

Moderator Note: Modified in accordance with the Community Code of Conduct

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Niels288

Lyricist I

I really tried everything and nothing seemed to work until I found a post on a Dutch site that said the problem was gone after the Ziggo-Go app was removed. Therefore I removed the Ziggo-go app and since than my volume is stable. So the solution was actually much simpler than having to install old firmware's and completely resetting my TV by the TP-Vision helpdesk.

This was the solution for me. Thanks/dankjewel!

Maybe it has also something to do with the latest firmware of the tv because the problem only existed since a few months for me.

I even had the mobo replaced by a technician a few weeks ago (under warranty luckily). The problem was gone for about a week and then came back (because I installed the Ziggo Go app again 🙃).