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nordmann_ola
Contributor I
February 1, 2016
Answered

Using Samsung Smart-Touch Remote with Playbar

I have a curved Smart-Touch remote for my Samsung TV and have gone through the Sonos setup process, but the Playbar does not recognize the volume button signals (I'm assuming this is due to RF signals??). The strange part is that when the TV is set to TV/arial source (not HDMI) the playbar volume works!? When I switch to my other sources the volume does not work.
If I configure the Playbar to work with the IR remote, everything works, but I'd much rather use the Smart-Touch remote.
Any clues as to how to best fix this? (I did not get a IR repeater with my TV, although it has the external connector for HDMI etc)

I have the Playbar connected via the optical port.

All help appreciated!
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    JWNtenAnswer
    Lyricist I
    July 27, 2016
    All, after spending quite some time on this, I found how to implement buzz's workaround in a satisfactory way (without losing any other controls). Hope this can help some people out. This applies to recent samsung TV's with smart remotes:
    - go to settings, remote setup (on my TV, this means clicking the home button, going left then up until I'm on the remote icon, then pressing the center ok button)
    - add a device, an AV receiver, select Bose
    - for source, select optical
    - once the device is created, if you're using a set-top box like I am, you can actually (in the remote setup menu) click the bose device, and combine it with the set-top box (so that the TV thinks both devices are in a serial connection). That way, it will allow you to control the set-top box as before, but will assign volume controls to Bose compatible IR.
    - once this is all done, play the TV from the combined set-top box / bose source
    - now in the Sonos app chose to change the remote and follow instructions. If it works you should see a white led in front of the Playbar everytime you change the sound up or down. Mute should work as well.

    Worked for me, I now have full control!
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    Buc_Nasty
    Lyricist III
    September 28, 2016
    Yeah and now i think it sometimes blocks me from changing volume when smart tv apps are playing for some reason - with EITHER remote - what i posted above may need to be changed but i have to mess around with my setup more
    inopinatus
    inopinatus
    Prominent Collaborator I
    September 28, 2016
    That's correct. The smart remote is too smart for its own good. On my brand-new series 9, the TV decides what signals the smart remote will send, depending on what input you're watching. If it doesn't think your current input is playing via "Bose", nothing happens at all.
    uncooked meat prior to state vector collapse
    Buc_Nasty
    Lyricist III
    September 28, 2016
    Do you or anyone on here know how i can get the smart remote to control the playbar volume on ALL inputs? or is that just impossible?
    I cant believe how difficult this is.
    Mainstream TV brand seemingly incompatible with mainstream soundbar...

    And now its too late to edit that info into my first long post - apologies to anyone i mislead with that not stating that it will only control one stupid input...
    007M
    Lyricist III
    September 28, 2016
    It's possible let to control all of your inputs. Which inputs aren't working for you? You just have to add the 'bose' to each one of the inputs you use.
    I have AT4 and a shield and I use it to watch normal TV too. I'll check my settings when I get home and update you on them.
    007M
    Lyricist III
    September 28, 2016
    It's possible let to control all of your inputs. Which inputs aren't working for you? You just have to add the 'bose' to each one of the inputs you use.
    I have AT4 and a shield and I use it to watch normal TV too. I'll check my settings when I get home and update you on them.
    But as you said it baffles me that this super expensive TV and this super expensive sound bar don't link yet they are both mainstream, either Samsung or Sonos needs to act on this farrout!!!
    Buc_Nasty
    Lyricist III
    September 28, 2016
    It's possible let to control all of your inputs. Which inputs aren't working for you? You just have to add the 'bose' to each one of the inputs you use.
    I have AT4 and a shield and I use it to watch normal TV too. I'll check my settings when I get home and update you on them.
    But as you said it baffles me that this super expensive TV and this super expensive sound bar don't link yet they are both mainstream, either Samsung or Sonos needs to act on this farrout!!!

    Well now I got it to control the samsung blu ray player sound, except it will no longer control the function of the blu ray player (it did before)... thoughts?
    Buc_Nasty
    Lyricist III
    September 28, 2016
    Also it seems there is no way to control playbar volume with the TV remote when using a smart TV built in app once you set up control of volume for any other input...
    007M
    Lyricist III
    September 28, 2016
    I know it's gotta be frustrating. But I got it working, I'll be home in 2 hours and check how I have it set up, because I can control smart Tv apps as well as my other 2 inputs
    007M
    Lyricist III
    September 28, 2016
    Here's what I did, Under the universal remote delete everything you have and start afresh. Create a 'bose' home theatre. Then createe the different inputs you have and attach the Bose to those inputs.
    Buc_Nasty
    Lyricist III
    September 29, 2016
    Thanks 007M - didnt get time to try it tonight but i'll follow up in this with results - appreciate the help
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