Contributor I

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Sonos Beam Not Recognized by Samsung Tv

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good morning,

Good morning,

I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background. the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.

any ideas?

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buzzAnswer

Grand Maestro

You may be having a CEC spat. Is it practical for you to power down the SKY box and play a TV App?

I’m not a SKY user. If the SKY box is causing issues, a CEC isolator for the SKY box is appropriate.

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Airgetlam

For your region:

https://www.sonos.com/no-no/shop/optical-audio-adapter

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Bruce

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DizzyBoyUK

Lyricist III

I notice the original post 15.8 update is a nightmare | Sonos Community has been closed for comment, not sure by who…….

Is everyone still having this problem?

I certainly am despite various software updates on the Beam, I’ve have had to resort to using Optical which is irritating as you get sound sync issues and lose Atmos and audio formats above Dolby Digital…….

Not seen any information from Sonos acknowledging the issue and support are no help

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HappyJ13

Lyricist II

It’s not a Sonos problem - the Beam is fine. It’s a Samsung problem. Samsung are the ones that need to solve the issue, update the code.

It’s annoying that they don’t seem to let you know when or if they will do this.

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DizzyBoyUK

Lyricist III

How do you know it’s Samsung’s fault? The issue manifested after the Beam was updated to 15.8 last September…..

You can use the Samsung smart remote when connected by Optical by the way, just have to go to the Universal Remote option under connected devices and select Home Theatre then Sonos.

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HappyJ13

Lyricist II

I’ve had 3 home visits by Samsung and spent hours with Sonos. I’ve also had Richer sounds look into this independently.

everyone has now said this is a Samsung issue and we’re waiting on Samsung to fix it.

that’s interesting re the remote. I’ll check that out later. Thanks!

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morries

Lyricist II

Same issue as everyone else. Sonos what is going on!

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Agee

Lyricist I

Same issue here can we add a reboot option from the app? It’s not easy getting behind the tv to unplug and plug the beam back in.

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Stanley_4

Grand Maestro

I added a remote power switch, a smart one is also an option. My creaky back loves it.

https://www.amazon.com/gp/product/B07KFMNJLH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

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SierraPapa

Lyricist III

My Beam 2 upgraded to v16 - I’ve had 3 days of no issues of Samsung not detecting the beam.

anyone else?

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MAURIC3

Lyricist III

Still happening March 2024 with Sonos informing of known issue but only happy to talk as you go through unplugging, resetting process, and when feature returns say monitor an call again when happens but it happens every day for me. I notice if I’m streaming audio, music from a app to then turn TV on it will not recognise this action an no Atmos, PCM or even volume control (Apple TV 4K) as it’s return to TV Speakers 😭

I researched the Beams HDMI cable an found it might be 1.4 so replaced with 2.1 but issue still occurs 😭

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