Contributor I

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Sonos Beam Not Recognized by Samsung Tv

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good morning,

Good morning,

I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background. the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.

any ideas?

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buzzAnswer

Grand Maestro

You may be having a CEC spat. Is it practical for you to power down the SKY box and play a TV App?

I’m not a SKY user. If the SKY box is causing issues, a CEC isolator for the SKY box is appropriate.

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M

morries

Lyricist II

Still happening to me and I manually updated Samsung tv software as someone else suggested.

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MAURIC3

Lyricist III

Only way is to not use Sonos to play music, stream anything else. So far do this holds the hand shake between Samsung eARC and Sonos 😭 terrible experience and questions upgrade to enjoy Atmos and greater movie experience as I replaced Playbase (optical)

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SierraPapa

Lyricist III

My Beam 2 upgraded to v16 - I’ve had 3 days of no issues of Samsung not detecting the beam.

Still working 2 weeks later

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MAURIC3

Lyricist III

I wish 😂 all my devices are up to date, what TV model do you have?

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SierraPapa

Lyricist III

I wish 😂 all my devices are up to date, what TV model do you have?

S90C - purchased Dec 23 - unsure what software version the TV is running, might be related.

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djscuba

Lyricist I

I have the same Issue, only that since month it never works… I tried several times resetting everything, took of all cables and power, switched it back on etc… Samsung TV aks for configuration of new device, but setup always fails. On HDMI3 i can see the Beam Screen tough, but i am not able to get it to work.

I already put the Sonos Beam to another Samungs TV in my Apt, and there it immediatetly worked.

So It seems not to be the Beam… but the Samsung TV… only that I dont geht much help from them either… ;-(

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onurtashan

Lyricist I

I have the same Issue, only that since month it never works… I tried several times resetting everything, took of all cables and power, switched it back on etc… Samsung TV aks for configuration of new device, but setup always fails. On HDMI3 i can see the Beam Screen tough, but i am not able to get it to work.

I already put the Sonos Beam to another Samungs TV in my Apt, and there it immediatetly worked.

So It seems not to be the Beam… but the Samsung TV… only that I dont geht much help from them either… ;-(

Same for me. :(

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Chris W76

Lyricist I

In reviewing the stream above, has anyone found a definitive solution yet, and determined whether it is a Samsung vs Sonos issue? Thanks all!

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MAZ62

Lyricist III

I’m getting the same with Beam 2 and S90C. So far it’s manageable with getting Alexa to turn the Beam on and off. i tried setting an early morning routine to get the smart plug to recycle the beam but that didn't work, its only with the TV on that I’ve had success.

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JobieOneCojoneAuthor

Contributor I

Anyone still getting this issue? Still happening for me now more frequent than ever.

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