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stuied
Trending Lyricist I
August 22, 2020

Sonos Arc TV sound drops off

My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

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    stuiedAuthor
    Trending Lyricist I
    September 2, 2020

     

    rksonos
    Trending Lyricist I
    September 7, 2020

    I too have Sonos ARC audio dropout issue with Sony 950g connected eArc HDM at least daily once.

    Noticed that this is happening only in Dolby digital plus audio output. Try with Dolby digital and let know. I don’t se much difference in audio output on these 2 formats

    In general if audio drops out then no need to switch off either TV or sound bar instead just do some actions like change Digital audio out to Auto 2 or PCM under Audio output and change back to your original setting that will pick sound again

    I am always play with auto 1 . So whenever issue happens then I will change to auto2 Or PCM and then change back to auto 1 on the fly without turn off content watching or anything

     

     

     

     

    method_ben
    Trending Lyricist I
    October 13, 2020

    Any update ?

     

    I have an Sony 950G and I want this issue fixed before buying the Sonos Arc.

     

    Thanks.

    rksonos
    Trending Lyricist I
    October 13, 2020

    issue is not fixed and no update yet 

    tried below and now drop off issue reduced and rarely happening now.

    1. Connect Sonos S2 app to  2.4 GHz channel 6
    2. Change 2.4 GHz  WIFI router settings from Auto to channel 11.
    3. connect your TV Network also to 2.4 GHz. I faced lot off drop offs when connected to 5G. I suspect may be my 5G WIFI signals were not healthy in where my TV placed. After connect my TV to same network as ARC (2.4) it is reduced lot.
    4. Disable TV Audio output- Audio system prioritization
    Krishma M
    Krishma M
    Retired Sonos Staff
    October 13, 2020

    Hi folks. Thanks for reaching out here and welcome to the new users here. Let me share this thread that may be helpful to your concern. Just let us know. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    method_ben
    Trending Lyricist I
    October 13, 2020

    Hi @Krishma M 

    The problem here is that there is no fix for the Sony 950G and I really hope that Sonos is talking to Sony to find a solution. I spent a lot of money on my Sonos system and it should be compatible with all the well known brands like Sony. Using DD instead of DD+ is not an option for me because it doesn’t support Atmos.

    Krishma M
    Krishma M
    Retired Sonos Staff
    October 23, 2020

    Hi @method_ben, thanks for your response. We understand where you all coming from and we are working on it. We’ll let you know here once we have an update available. Appreciate your patience and understanding. 

    Just let us know if you need anything. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Divine criticaster
    Lyricist I
    November 9, 2020

    Any updates so far? 
     

    Audio keeps dropping... 3 times in 1 hour while using the Netflix app on my Sony XG950. 

    Florentcm
    Lyricist III
    November 10, 2020

    Is it the same issue as described in this thread? https://en.community.sonos.com/home-theater-228993/arc-tv-sound-cuts-in-and-out-6842963

    Divine criticaster
    Lyricist I
    November 10, 2020

    No it’s not the same issue, same outcome though…. audio not working.

    I have no issues watching television using my arris digital decoder. As soon as I switch to Netflix and watch a high audio/video it starts cutting out. Rebooting is the only thing working right now… and it’s highly annoying considering it’s €2500 entertainment system...

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