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stuied
Trending Lyricist I
August 22, 2020

Sonos Arc TV sound drops off

My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

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    85D
    Trending Lyricist I
    August 25, 2020

    @stuied 

    I am a fellow Sony Bravia owner (950G) who tried everything I could find. Currently problem free for 3 weeks and counting using Roku Ultra for streaming instead of the native apps on the TV. I am connected via HDMI / eARC with a brand new 8K cable (which itself didn’t fix the problem). Might consider giving it a try? I have another week before the Roku return period runs out, so fingers crossed...

    stuiedAuthor
    Trending Lyricist I
    August 25, 2020

    Thanks 85D, I am not sure I want to go the Roku route, but great that it is working. I saw on another community post that Sonos have now acknowledged this as an issue and are working on a fix, so I am hoping this is sorted pretty soon, its been a frustrating couple of months changing all sorts of settings and thinking it was different things.

    joshni21
    Contributor I
    August 27, 2020

    Reporting back, the Simple IP Control didn't fix the sound issue. I just had to restart my TV to fix it... Please keep us updated if there is a new fix.

    stuiedAuthor
    Trending Lyricist I
    August 27, 2020

    No nothing ended up being a long term fix. However Sonos released an update yesterday, since I have had no issues, it appears to have fixed! Which is awesome news! Check your updates. 👍

    joshni21
    Contributor I
    August 27, 2020

    I have the new update too. But it didn't fix the sound problem. :C

    stuiedAuthor
    Trending Lyricist I
    August 27, 2020

    Bugger, that’s annoying, I updated yesterday and have not dropped out yet so really happy.

    ledzep1
    Headliner II
    August 27, 2020

    Same with my LG CX, occasionally drops sound and doesn't come back, exiting internal Netflix app and back to TV tuner sometimes doesn't give sound either.

    Updated to latest 12.0.5 but still the same.

    I’m not blaming Sonos for all these issues, for all I know it could be the LG TV as well, in any case hopefully all the companies can work with Sonos to fix this!

    For such an expensive soundbar its really poor having such issues.

    Babaee
    Lyricist III
    August 29, 2020

    Mine did it again today.  The new Sonos update hasn’t helped and all of the above solutions doesn’t work unfortunately.

    Babaee
    Lyricist III
    August 29, 2020

    Reporting back, the Simple IP Control didn't fix the sound issue. I just had to restart my TV to fix it... Please keep us updated if there is a new fix.

    No need to restart your equipment.  Go to your TV’s audio setting.  Switch between TV speakers and external speakers.  That should temporarily fix the issue.

     

    stuiedAuthor
    Trending Lyricist I
    September 2, 2020

    First time in a week the sound has dropped off again on my arc! It is the first Sonos speaker I have had issues with in 10 years, gutted, given how much this thing costs. 

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