Trending Lyricist I

Sonos Arc TV sound drops off

58 replies
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My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

Sonos Arc

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A

annascott

Enthusiast I

I have the Sony 75x9500G too, with a Sonos Beam, and its been dropping sound for a year now. Connected via HDMI Arc.

The only way to get sound back is to reboot the TV through the settings.

Should i just give up on HDMI Arc and connect via Optical?

A

Alphabaje

Lyricist I

Not sure this will help but saw this on a Reddit forum and it’s how I have it set up on my Sony af9.

hdmi 3 output (which is what the sonus arc should be connected to for eArc): set to standard and not enhanced (apparently Sony says this is the issue), all other hdmi ouputs can be set to enhanced

earc: set to auto

pass through: set to auto

B

Bpf12158

Lyricist III

I have a new TCL 65" Class 4K UHD QLED Roku Smart TV HDR 6 Series 65R625 TV and just bought an Arc and Sub. I'm having the same issue where the audio randomly drops at least once a day. If I reboot the TV it comes right back but this is so disappointing. I bought sonos because my brother has the original sound bar and sub and it rocks. This was pricey but I was so excited to get it only to find it's not what I was hoping for. Is there a fix for this?

G

GuitarSuperstar

Lead Maestro

@Bpf12158 Have you tried using a different HDMI cable?

"Receive with simplicity everything that happens to you." - Rashi

B

Bpf12158

Lyricist III

Not yet. I am using the earc hdmi cable that came with it. Are you familiar with this problem? I'm so very sickened by this. Its happening right out of the box and this system was so expensive

G

GuitarSuperstar

Lead Maestro

Does the audio drop out no matter the source? Are you using any external media devices? What firmware version are you running on your TV? Can you send photos of your TV settings?

"Receive with simplicity everything that happens to you." - Rashi

B

Bpf12158

Lyricist III

My only source is my TV. I have a Roku OS so I can stream directly from it or watch cable from it. No other source is attached to the ARC. My software version on the TCL is 9.4.0 which is current. The build is 4200.

G

GuitarSuperstar

Lead Maestro

Did you set up CEC and enable HDMI ARC on your TV?

"Receive with simplicity everything that happens to you." - Rashi

B

Bpf12158

Lyricist III