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jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Rudi322
    Lyricist III
    July 20, 2020

    Cross my fingers for you! :-)

      Rudi322
      Lyricist III
      July 21, 2020

      just4info:

      There’s a new firmware upgrade on the Samsung support page for the q90t/q95t series...1302.4..dated 14.07.

      dont know if it solves any problems, didn’t find the time to update yet..

        ivanlomas
        Lyricist III
        July 21, 2020

        just4info:

        There’s a new firmware upgrade on the Samsung support page for the q90t/q95t series...1302.4..dated 14.07.

        dont know if it solves any problems, didn’t find the time to update yet..

        That will be interesting to see if it’s a fix for one connect and the sound cut out probs. Fingers crossed! 

          Just4
          Lyricist III
          July 21, 2020

          just4info:

          There’s a new firmware upgrade on the Samsung support page for the q90t/q95t series...1302.4..dated 14.07.

          dont know if it solves any problems, didn’t find the time to update yet..

          No, it doesn't solve the problem. I've installed it.

          ivanlomas
          Lyricist III
          July 21, 2020

          just4info:

          There’s a new firmware upgrade on the Samsung support page for the q90t/q95t series...1302.4..dated 14.07.

          dont know if it solves any problems, didn’t find the time to update yet..

          No, it doesn't solve the problem. I've installed it.

          Ah bugger! My new Q90T arrives Thursday.

          Rudi322
          Lyricist III
          July 21, 2020

          Which problem? The cut outs or the earc no sound issue?

          ivanlomas
          Lyricist III
          July 21, 2020

          Which problem? The cut outs or the earc no sound issue?

          I’m more interested in cut out issues now as earc will work on q90t

          J0cke
          Lyricist II
          July 24, 2020

          I’m having the same problem with not working eArc on The Frame 65 and Sonos Arc. Really disappointing. :(

          Chance001
          Lyricist I
          July 26, 2020

          Hello,  I just purchased A Samsung Frame 75” and looking at buying the Sonos Arc, but waiting to see if these problems are fixed first. 

          Is the Arc functioning with optical audio cable as a temp fix?  

          Thanks.

          redel
          Lyricist II
          July 28, 2020

          Hello, I just wanted to report that i am having the same eARC issue with my 55” Samsung Frame TV and Sonos ARC. Such a disappointment, as these were key features that i purchased these products together for...

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