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jinjro
Contributor I
Jun 12, 2020 7:48 AM UTC
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    Jan 22, 2021 4:53 PM UTC

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Dysfunctional
    Enthusiast II
    Jul 28, 2020 9:07 PM UTC

    Same here on my 55 Frame

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    FBhoy86
    Lyricist III
    Jul 28, 2020 11:49 PM UTC

    Hi @Jean C. / Sonos

     

    Is there any update with the eARC issue on Samsung / Sonos Arc functionally?

     

    Regards

     

    Frank

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    jeffreyh89
    Lyricist I
    Jul 29, 2020 7:50 PM UTC

    Yup. Same problem here with my 65” Frame and Arc. @sonos and @ Samsung, when can this be fixed?

    thanks

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    JCWCJ
    Lyricist I
    Aug 2, 2020 7:25 PM UTC

    Same problem. Samuns the Frame 2020 and Sonos ARC setup. So annoying. Randomly occuring since initial ARC release. This should be fixed ASAP please.

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    Rudi322
    Lyricist III
    Aug 3, 2020 5:30 PM UTC

    Quick update:

    q90t sonos arc...earc with no problems whatsoever...since the Samsung firmware upgrade also no cutouts anymore...

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    Just4
    Lyricist III
    Aug 3, 2020 5:56 PM UTC

    Still not working. When will it be fixed!!!!!

    Samsung The Frame 2020 with Sonos Arc is now a bad combination. I WANT EARC!!!

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      craziest
      Lyricist I
      Aug 7, 2020 7:49 PM UTC

      Same problem here with a Q95T connected to the Sonos Arc. The Arc is not recognized as an EARC device and setting the HDMI-eARC Mode to Auto makes all sound disappear.

       

      Hoping for a swift fix!

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      joe2movies
      Lyricist III
      Aug 10, 2020 12:39 AM UTC

      I have the same issue 65 Frame tv 2020 and just bought sonos arc.  No sound when turned auto earc.  Live chat samsung showed issue their forum guy said its US forum not Australia.  

      Told me try go to

       

      - Settings

      - Support

      - Device Care

      - Self Diagnosis

      - Sound Test

       

      Will try tonight

       

       

       

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      joe2movies
      Lyricist III
      Aug 10, 2020 8:26 AM UTC

      Tried the below samsung frame 2020 doesnt work

       

      Settings

      - Support

      - Device Care

      - Self Diagnosis

      - Sound Test

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      Shmoov
      Lyricist I
      Aug 12, 2020 11:50 AM UTC

      So is the concensus that this is related to the combination Arc+Connect One box?

      Has anyone in this forum succeeded in getting eARC working with a Connect One equipped Samsung TV?

       

      Sonos, do you guys have an update for us? A month ago you were “working on it”...

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