Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Show previous replies

Y

yveseluj

Lyricist I

I experienced this for the first time last night on my Q90T + Arc. Sound suddenly cut out when e-Arc was enabled; only way to get any sound at all was to disable e-Arc on the TV (which caused audio delay issues with my Xbox as the passthrough option was then greyed out).

Unplugged the Arc to no avail - only thing that worked was power-cycling the TV. Once I did this, I was able to re-enable e-Arc and audio came through finally.

This never happened with my old Samsung soundbar, so I have to assume it’s some issue between the Arc and the Q90T. Both are up-to-date on their software, so any solution that may have existed certainly is not bullet proof.

B

Brentutk

Lyricist I

This happened to me for the first time today after having no issues for 3 months. Complete loss of audio between Samsung Frame and Sonos Arc. Pretty frustrating.

L

lukaszr

Lyricist I

Hi!Is the problem regarding eARC Auto-setting solved for 2021 version of The Frame?

D

Dpac

Lyricist II

I got the Sonos Arc about a week ago. Could not get the audio in sync with LG OLED B7V and Nvidia Shield. Ended up buying the new Samsung QN95A. Finally the audio is in sync, but then there is this new problem with audi cutting out.
Just watched a 4k movie with Dolby Atmos via Nvidia Shield / Plex. Audio cuts out every 10-15 minutes for a couple of seconds. Sometimes every other minute, sometimes it lasts 30 minutes+ without cutting out. I have also experienced sound drops on non Atmos content.
Sound settings in Passhtrough.
When in Auto, it seems to not drop out that often, but in stead the noise “breaks” just a tiny bit in parts of the movie.

Super annoying having spent so much money first on the Arc, then on a brand new TV.
Not sure which firmware I am on, but my Sonos is up to date. And I ran the downloader on the new TV today.
Really hoping for a fix.

I have had the same problem with Xbox pass-through via Samsung Frame 75”

H

hafu

Lyricist I

I had a problem with the sonos arc not working after turning off the TV. The sound would flicker on /off and I had to unplug arc to reset it to have it work.

I turned off "instant on" under the hidden menu of the TV to cure another issue where the wifi drops after turning off TV. Turns out, it fixed both issues!

Enter the hidden menu with old Samsung remote(look online for instructions) or ask the Samsung help line to turn off "instant on"

Has anyone else tried this? Would love some feedback before I begin a new installation next week with a 2020 Frame 65. Is the TV sound adequate if eARC issues dissuade me from going with a soundbar? Curious if this affects the Art Mode sensor turning on.

M

Motty999

Lyricist I

Has this issue been sorted looking at getting a Samsung Q90t but no point until this problem is fixed?

Thanks

S

stian89

Trending Lyricist I

I have a brand new Samsung Neo QLED (QE65QN95A) and I am not able to make the audio cutting issue go away.
Sonos tech support has said that the Sonos Arc works as intended and that I was using it wrong with my setup (Nvidia Shield). My forum thread.
Truly disappointed in both the product and Sonos customer service.

D

Dashiell

Lyricist I

I had a problem with the sonos arc not working after turning off the TV. The sound would flicker on /off and I had to unplug arc to reset it to have it work.

I turned off "instant on" under the hidden menu of the TV to cure another issue where the wifi drops after turning off TV. Turns out, it fixed both issues!

Enter the hidden menu with old Samsung remote(look online for instructions) or ask the Samsung help line to turn off "instant on"

Has anyone else tried this? Would love some feedback before I begin a new installation next week with a 2020 Frame 65. Is the TV sound adequate if eARC issues dissuade me from going with a soundbar? Curious if this affects the Art Mode sensor turning on.

Prefacing this by saying I’ve already downloaded the firmware update from Samsung’s website and installed it via USB and gotten the patch from Sonos support. Neither permanently fixed this issue.

I bought a remote control off Amazon specifically to access the secret menu and turn off instant on (first just one instant on and then both instant on settings- second was “smart instant on”) and still got issues. Seems to most often act up on the native Samsung HBO Max app.

I hooked up a 4k Apple TV and it seemed like, after almost a full year of this headache, it FINALLY fixed my problem!

Two days later, the sound is going out every 20 minutes while I’m watching a movie.

I just caved and dropped $200 on the HDFury Arcana. Fingers crossed it fixes it for good, but would be REALLY GREAT if Sonos/Samsung could find a way to work together on this!

First time posting in this thread after reading it obsessively for a year hoping for answers. Will definitely post an update if the Arcana solves the problem.

Airgetlam

If Sonos has indeed followed the specifications for eARC connections, what is it you’re hoping for Sonos to do? The Arc certainly seems to work on all other eARC connections across all appropriate TV sets and even on other TVs from Samsung, which leads me to think (no proof, just logic) that the implementation of the eARC spec isn’t correct on the Samsung Frame itself.

Bruce

M

moltisanti1980

Lyricist III