Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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Dashiell

Lyricist I

I had a problem with the sonos arc not working after turning off the TV. The sound would flicker on /off and I had to unplug arc to reset it to have it work.

I turned off "instant on" under the hidden menu of the TV to cure another issue where the wifi drops after turning off TV. Turns out, it fixed both issues!

Enter the hidden menu with old Samsung remote(look online for instructions) or ask the Samsung help line to turn off "instant on"

Has anyone else tried this? Would love some feedback before I begin a new installation next week with a 2020 Frame 65. Is the TV sound adequate if eARC issues dissuade me from going with a soundbar? Curious if this affects the Art Mode sensor turning on.

Prefacing this by saying I’ve already downloaded the firmware update from Samsung’s website and installed it via USB and gotten the patch from Sonos support. Neither permanently fixed this issue.

I bought a remote control off Amazon specifically to access the secret menu and turn off instant on (first just one instant on and then both instant on settings- second was “smart instant on”) and still got issues. Seems to most often act up on the native Samsung HBO Max app.

I hooked up a 4k Apple TV and it seemed like, after almost a full year of this headache, it FINALLY fixed my problem!

Two days later, the sound is going out every 20 minutes while I’m watching a movie.

I just caved and dropped $200 on the HDFury Arcana. Fingers crossed it fixes it for good, but would be REALLY GREAT if Sonos/Samsung could find a way to work together on this!

First time posting in this thread after reading it obsessively for a year hoping for answers. Will definitely post an update if the Arcana solves the problem.

Been looking at the HDFury Arcana as a quick fix for this issue. Please let us know if it corrects your problem.

Had the HDFury setup for a day now (with the Apple TV 4k plugged into one end of the Arcana and then the other end has cables connecting to the One Connect and the Arc) and so far zero sound issues! Atmos and everything processing fine just fine. Also the dialogue lip synch seems to be perfect where there used to be some issues before.

Will update if there’s any issues, but I seriously wish I did this months ago because it seems like it was an instant fix.

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dinocaputo

Contributor II

I currently have this issue. Initially The Frame 55 and my Sonos AMP worked very well together but either a Frame update or a Sonos update has changed something as every few days I need to shut the breaker which powers my entertainment gear (to completed cold reboot the Frame) Only then does the Sonos Amp get a signal from the Frame over HDMI eARC.

I have to think it was a SONOS update as Samsung doesn’t push out that many updates if any in the past year.

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nickpphoto

Lyricist I

WOW… There seem to be SO many people having issues with the Frame and Arc. I have just go the Arc, and I am also struggling to get Atmos to play on anything other than Jack Ryan on Amazon Prime!

I am getting Dolby Multichannel PCM 5.1 showing up, which does sound absolutely amazing, however I can’t help but feel that I am not getting the most out of my very expensive system. I also don’t really want to have to purchase and Apple 4K box, just to fix an issue that should be working in the first place, as I have been told by Samsung that The Frame is Atmos compatible with Netflix.

Hoping to see some kind of fix soon.

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GuitarSuperstar

Lead Maestro

WOW… There seem to be SO many people having issues with the Frame and Arc. I have just go the Arc, and I am also struggling to get Atmos to play on anything other than Jack Ryan on Amazon Prime!

I am getting Dolby Multichannel PCM 5.1 showing up, which does sound absolutely amazing, however I can’t help but feel that I am not getting the most out of my very expensive system. I also don’t really want to have to purchase and Apple 4K box, just to fix an issue that should be working in the first place, as I have been told by Samsung that The Frame is Atmos compatible with Netflix.

Hoping to see some kind of fix soon.

There are very few shows on Amazon Prime Video that have Dolby Atmos audio. Jack Ryan, Carnival Row, and Susperia are the few that I am aware of. Multichannel PCM 5.1 or Dolby Digital Plus 5.1 is the best you will get from the other shows/films. Test Disney+ or Netflix (with a premium subscription) since they both have MUCH more Atmos content.

"Receive with simplicity everything that happens to you." - Rashi

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nickpphoto

Lyricist I

WOW… There seem to be SO many people having issues with the Frame and Arc. I have just go the Arc, and I am also struggling to get Atmos to play on anything other than Jack Ryan on Amazon Prime!

I am getting Dolby Multichannel PCM 5.1 showing up, which does sound absolutely amazing, however I can’t help but feel that I am not getting the most out of my very expensive system. I also don’t really want to have to purchase and Apple 4K box, just to fix an issue that should be working in the first place, as I have been told by Samsung that The Frame is Atmos compatible with Netflix.

Hoping to see some kind of fix soon.

There are very few shows on Amazon Prime Video that have Dolby Atmos audio. Jack Ryan, Carnival Row, and Susperia are the few that I am aware of. Multichannel PCM 5.1 or Dolby Digital Plus 5.1 is the best you will get from the other shows/films. Test Disney+ or Netflix (with a premium subscription) since they both have MUCH more Atmos content.

I have tried Netflix (I have the top subscription) and Disney+, but they are both only playing in Multichannel PCM 5.1. There is definitely an issue somewhere, just not sure who the fault lies with.

G

GuitarSuperstar

Lead Maestro

@nickpphoto What are your TV’s audio settings set to? Do you have the Streaming Quality on your Netflix account set to High or Auto?

"Receive with simplicity everything that happens to you." - Rashi

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mdavid584

Lyricist III

I thought everything was sorted perfectly. About a month ago I get home from being away for winter, my system was installed when I was gone. Updated Sonos and Samsung, and the system worked flawlessly for weeks. I then used the Sonia system one night to play music from my phone. Since then, the TV won’t recognize the Sonia at all. In expert settings I go and turn on eArc, it shows TV Receiver with no sound for about 5 seconds, then changes itself back to tv speaker. What the heck!?!?. Has anyone recently spoken to Sonia support?

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moltisanti1980

Lyricist III

I’ve had the HD Arcana for about a week now. Seems to have fixed the issue. Do want to point out however that no matter what, I can not get my Samsung Q80T to play Atmos from any of the native apps on the TV. I hooked up my Apple TV 4K to the Arcana and played a movie with Atmos sound (HBO Max-The Conjuring) and worked perfectly. The same movie played on the HBO Max app on the TV, no Atmos. Go figure.

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Chrismc

Contributor I

This started happening again tonight

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Chrismc

Contributor I

I think this started happening again tonight

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