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jinjro
Contributor I
Jun 12, 2020 7:48 AM UTC
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    Jan 22, 2021 4:53 PM UTC

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Badc5
    Lyricist III
    Nov 15, 2020 11:23 PM UTC

    EArc is still dropping audio , my initial test was using Netflix which worked for two days then switching back to cable it started dropping audio again and switching in and out of Atmos. 
     

    HDMI seems more stable though 

     

     

     

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    Burbbs
    Lyricist I
    Nov 15, 2020 11:28 PM UTC

    If it can’t be fixed can we get a refund?

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      jstruck
      Avid Contributor I
      Nov 15, 2020 11:30 PM UTC

      @Badc5 

      I haven’t gotten my set up yet--so I can’t speak for this. But I read from a few people that Samsung update 1402.6 from 10/08/2020 fixed the issue? Have you done that? But maybe they didn’t test it out enough before claiming it fixed it?

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      Badc5
      Lyricist III
      Nov 16, 2020 12:50 AM UTC

      I have updated to 1403 Samsung and 2.21 Sonos .  

      I think what may be happening is that users who apply the fixes maybe testing with a Non Atmos audio stream  .  I did this at first,  I don’t know for sure though . 


       

       

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      Sea_Brownie
      Contributor I
      Nov 16, 2020 2:56 AM UTC

      Hi is there any update to this problem - has the issue been fixed. Mine is still not working? Thanks Rhys

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      Sea_Brownie
      Contributor I
      Nov 16, 2020 2:58 AM UTC

      Hi all,

      A quick note from our dev team:

      We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.

      All the best,

      Ditte

      @Ditte

      Can you provide an update on if this issue between Samsung Frame’s One Connect and Sonos Arc has been resolved? Is eARC working and Atmos working? What was the resolution/fix?

      THANKS!

      Fixed yet?

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      joe2movies
      Lyricist III
      Nov 16, 2020 10:00 AM UTC

      Samsung Frame 65 2020 firmware 1403 and Sonos 12.2.1 still dropouts.  This is a joke

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      psu
      Lyricist III
      Nov 17, 2020 1:49 AM UTC

      Samsung Frame 65 2020 firmware 1403 and Sonos 12.2.1 still dropouts.  This is a joke

      Same here - if anything, it’s worse with the latest update.  I was planning to buy a second Frame TV for another room, but no way after dealing with all this.

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      joe2movies
      Lyricist III
      Nov 17, 2020 1:55 AM UTC

      Yes totally agree.  Everytime i turn on tv get dropouts.  I have turn atmos compatibility off then on or vice versa with erac turn off to not get drop out.  Once it works then i can turn on earc

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      XBOX
      Lyricist III
      Nov 17, 2020 3:46 AM UTC

      Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?

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