Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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psu

Lyricist III

Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?

If you can, I would return either the Samsung TV or the Sonos Arc. They don’t work well together and neither company seems to be taking the lead in fixing the problems. Sure, maybe they will eventually fix the problems, but it’s not worth the frustration!

J

jstruck

Avid Contributor I

Throwing my hat in… Do we have a resolution for this issue? I have a new (2020) Samsung 55” Frame TV and the new Sonos Arc. However, I can not get them to work together. On their specs sheets its seems like they should work very easily together but that is not the case. Can anyone help?

If you can, I would return either the Samsung TV or the Sonos Arc. They don’t work well together and neither company seems to be taking the lead in fixing the problems. Sure, maybe they will eventually fix the problems, but it’s not worth the frustration!

I’d really like to hear from an official Sonos rep about this and to be assured that this isn’t a forgotten/ignored issue… I want to hear about action being taken.

N

Ninethirty

Lyricist III

Update from 75” Samsung Q8DT (Q80T):

So a couple of things I noticed. I recently got the new Xbox Series X and it seems to be performing much better than before. I also upgraded to the NOV 07,2020 | ver 1403.1 | 1579.28 MB release on my TV. Again it’s not perfect and there will still be drops when playing atmos but it’s greatly improved.

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jstruck

Avid Contributor I

@Ninethirty

I’m a newb about this stuff since mine hasn’t arrived, but is all the updating able to be done over wifi? Or do you need to use usb to update the Samsungs to 1403.1? Like when I unbox it and plug it in, will it automatically seek out latest updates or do I need to take action? Thanks!

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Ninethirty

Lyricist III

You need to update via USB as these are not available yet over the year. The process is extremely easy. Below is a link for my tv. It includes the firmware to download and instructions on how to do so. All you need to do is get the firmware on your USB, plug it into the TV. Go to settings, support, software update. The TV will automatically recognize that the USB is plugged in.

***PLEASE NOTE THAT THIS FIRMWARE IS FOR MY TV. YOU NEED TO FIND THE CORRECT FIRMWARE FOR YOUR TV***

- Model : Q950T, Q900T, Q850T, Q800T, Q90T, Q80T, Q8DT, Q70T, Q7DT, LS03T, LS01T
- Version : 1403.1
- Improved usability 1. Improved picture quality 2. Improved browser performance 3. Improved app performance 4. Improved stability 5. Improved usability of input devices

https://www.samsung.com/us/support/owners/product/qled-tv-q80t-2020

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horshamhector

Lyricist III

I thought I had the sound issue sorted although not sure I was receiving Dolby Atmos as well. I was just pleased that the Sonos Ark was working with my Samsung TV and Sky. Went fine for a few days but since Sunday evening the sound goes on and off every few seconds. I initially just unplugged the hdmi lead from the Samsung connector box e-arc which restored good sound but last night (Tuesday) I had to electrically unplug the Ark and plug back in before it resolved the sound issue.

P

psu

Lyricist III

I thought I had the sound issue sorted although not sure I was receiving Dolby Atmos as well. I was just pleased that the Sonos Ark was working with my Samsung TV and Sky. Went fine for a few days but since Sunday evening the sound goes on and off every few seconds. I initially just unplugged the hdmi lead from the Samsung connector box e-arc which restored good sound but last night (Tuesday) I had to electrically unplug the Ark and plug back in before it resolved the sound issue.

Totally unacceptable for a supposedly high-end TV and sound bar setup. Each morning when I turn on the TV, the sound cuts in and out incessantly, until you go into the Expert Sound Settings menu and toggle eArc and Atmos Capability on and off a few times. My advice is to avoid the Sonos Arc and Samsung Frame TVs at all cost. Now I need to figure out how to return them or file a warranty claim to receive a refund.

J

jstruck

Avid Contributor I

Question: Can this issue be solved with an Xbox, Play Station, or receiver? Like the Sonos is actually connected to a third-party device (with eARC) and the Samsung Frame (or other model with issues) is connected to that third-party device--so Sonos and Samsung are never directly interfacing/handshaking? Anyone done this? Or is this nonsensical? I don’t know a lot about AV stuff, so this might be an impossibility.

P

psu

Lyricist III

Question: Can this issue be solved with an Xbox, Play Station, or receiver? Like the Sonos is actually connected to a third-party device (with eARC) and the Samsung Frame (or other model with issues) is connected to that third-party device--so Sonos and Samsung are never directly interfacing/handshaking? Anyone done this? Or is this nonsensical? I don’t know a lot about AV stuff, so this might be an impossibility.

That might work, but you’d be stuck switching around HDMI cables manually when you switch between cable and Xbox, etc. Also that wouldn’t let you use the built-in apps on the Samsung TV which require sound output.

At this point, I would be willing to give up Atmos and eArc entirely if it would stop the sound from cutting out all the time. It’s all so frustrating and such a waste. At this rate, Samsung and/or Sonos are going to end up with a class action lawsuit against them soon.

J

jstruck

Avid Contributor I

Question: Can this issue be solved with an Xbox, Play Station, or receiver? Like the Sonos is actually connected to a third-party device (with eARC) and the Samsung Frame (or other model with issues) is connected to that third-party device--so Sonos and Samsung are never directly interfacing/handshaking? Anyone done this? Or is this nonsensical? I don’t know a lot about AV stuff, so this might be an impossibility.

That might work, but you’d be stuck switching around HDMI cables manually when you switch between cable and Xbox, etc. Also that wouldn’t let you use the built-in apps on the Samsung TV which require sound output.

At this point, I would be willing to give up Atmos and eArc entirely if it would stop the sound from cutting out all the time. It’s all so frustrating and such a waste. At this rate, Samsung and/or Sonos are going to end up with a class action lawsuit against them soon.

Even better--possibly--wouldn’t using an HDFury Arcana maybe solve this problem? I’m not tech savvy enough to actually understand the device much, but wondering if it would be an intermediary and both would recognize eARC?

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