Skip to main content
jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

    View in thread

    668 replies

    Show previous replies
    Badc5
    Lyricist III
    November 14, 2020

    Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working .  Prior I was lucky to make it more than a few hours .

     

    Samsung Frame 75 + Sonos Arc 

     

     

      henry.2020
      Lyricist II
      November 14, 2020

      Updated 1403 and 12.2 on Samsung Frame 75. Uncompressed Atmos still does not work without the sound dropping in and out. Seemed to work slightly better for non Atmos sound. 

       

      @Badc5   - is it working for you while showing Atmos icon the sonos app?

      Badc5
      Lyricist III
      November 14, 2020

      I will verify today, I did not verify the atmos sound. 

      jstruck
      Avid Contributor I
      November 14, 2020

      @henry.2020 @Eliascorp @Badc5 @mdavid584 

      Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?

      mdavid584
      Lyricist III
      November 14, 2020

      @henry.2020 @Eliascorp @Badc5 @mdavid584 

      Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?

      The TV doesn’t have any inputs, if I’m not mistaken.   They’re all on the one connect box. 

      jstruck
      Avid Contributor I
      November 14, 2020

      @henry.2020 @Eliascorp @Badc5 @mdavid584 

      Have any of you tried the eARC on the actual TV as opposed to the One Connect? That make a difference?

      The TV doesn’t have any inputs, if I’m not mistaken.   They’re all on the one connect box. 

      I don’t have mine yet, but I thought a support person at Samsung told me it has a direct one on the TV? Hmm

      Badc5
      Lyricist III
      November 14, 2020

      The Frame does not have any inputs /outputs on the Tv it uses the one connect box . 
       

      I have confirmed that EArc is still unstable.

      adam.hiron
      Lyricist I
      November 14, 2020

      Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working .  Prior I was lucky to make it more than a few hours .

       

      Samsung Frame 75 + Sonos Arc 

       

       

      Same here, Frame 55 2020 and Sonos Arc. Day 3 now and no issues 

        jstruck
        Avid Contributor I
        November 15, 2020

        Hi all,

        A quick note from our dev team:

        We are aware and monitoring an issue when connecting Sonos Arc to late model Samsung TVs via eARC. We are working closely with Samsung to resolve this and will share more as available.

        All the best,

        Ditte

        @Ditte 

        Can you provide an update on if this issue between Samsung Frame’s One Connect and Sonos Arc has been resolved? Is eARC working and Atmos working? What was the resolution/fix?

        THANKS!

        jstruck
        Avid Contributor I
        November 15, 2020

        Installed the new updates to both Samsung Frame firmware 1403 and Sonos 12.2 yesterday and so far 24 hours and eArc is working .  Prior I was lucky to make it more than a few hours .

         

        Samsung Frame 75 + Sonos Arc 

         

         

        Same here, Frame 55 2020 and Sonos Arc. Day 3 now and no issues 

        @adam.hiron 

        So eARC is working with Atmos for you?

        Show more replies
        Terms & ConditionsAccessibility statement