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jinjro
Contributor I
Jun 12, 2020 7:48 AM UTC
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    Jan 22, 2021 4:53 PM UTC

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Blovinnn
    Lyricist III
    Nov 3, 2020 9:28 PM UTC

    I have downloaded the latest Samsung update on my TV and disconnected the optical cable from the Arc to the TV. I then inserted the hdmi cable from the Arc to the Samsung TV e-arc and sound including Atmos now works without lipsync problems with the Sky Q and for Netflix etc. Hooray!


    Mines been working with Sky Q and Netflix in eARC for the last week without a single blip. I was hesitant to type this in fear of jinxing it, but I’ve had a great experience for awhile now. 

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    Skyboss
    Lyricist I
    Nov 3, 2020 9:32 PM UTC

    Well. 

    Samsung has sent out a repair, to replace the Connect One box, the repairman replaced it. And nothing. Sound cuts off from the Arc still. Its off more than on. For me, its got to be a software issue with Samsung. Because when I go into the the Sound input the Samsung Switches off, between Receiver HDMI and Receiver (HDMI-eArc) then the sound comes on when the system system goes back to “HDMI-eArc. The sound is ONLY a problem when attached to the Samsung One Connect. When streaming music through the Arc there is Zero problems.

    As for Samsung, this has been an ongoing issue since day one. Samsung pushed and pushed me to “repair” this issue now Im 4 days PAST MY return date. And now im stuck with this TV. Samsung did elevate this issue with their RRRR division, they were supposed to call me today but didnt. Honestly this is my last Samsung product. 
     

    Very frustrating. 

    Hi Marlina,

    I’m experiencing the same problems as most people here. Broken sound after the update, temporarily fix with power off/on. I did quite some research and found you seem to be the only one so far with a solution. I talked to several Samsung (and Sonos) helpdesk employees. At Samsung I found someone willing to help me, he also read this forum and your solution, but he told me it is impossible for him and even forbidden to change the Sub-micom-version. He asked with his superiors and they told him impossible. He is dying to get your contact at the RRRR-devision because this is possibly the solution for all of us. Could I ask to to share his contact details (if necessary in a PM), so I can start working on a solution for everyone here.

    Thanks a lot.

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    jolove3
    Trending Lyricist I
    Nov 5, 2020 4:47 AM UTC

    Summary

     

    a week old Sonos Arc + Sub

     

    New hdmi cable → from Arc to Samsung Q80R

    Sound Output: Samsung Settings

    TV Speaker
    Receiver (HDMI) 
    Optical
    Bluetooth 

    So … selected #2

    EXCEPT NO SOUND until I select TV Speaker

    And if I select TV Speaker, it immediately changed to Receiver with no sound. 

    For now, the only thing I could do was return to original cable. With it, I can get constant sound from TV Speakers

    I don’t care whose fault it is. Sonos & Sumsung knock heads and SOLVE IT. 

    Sonos blames Samsung and they blame you. 

    A brand new $2000 system useless

    I don’t give a damn who is guilty. 

    FIX THE PROBLEM

    NOW!

    https://eu.community.samsung.com/t5/tv/samsung-q80t-earc-issue/td-p/1807678/page/8

    Here’s another link:

    https://en.community.sonos.com/home-theater-228993/sonos-arc-samsung-frame-tv-earc-not-working-6842523?sort=dateline.desc

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      Guido81
      Lyricist I
      Nov 7, 2020 3:12 AM UTC

      Same issue just started yesterday after no problems for the first couple of months use. Sonos blaming internet bandwidth issues and offering zero support. Totally unacceptable and now I am stuck with it. This will be the last sonos speaker I buy. 

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      jolove3
      Trending Lyricist I
      Nov 7, 2020 3:30 AM UTC

      I finally changed back to my HDMI 1.4a cable. Made certain the connections were physically tight on both ends

       

      Now it works

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      Blovinnn
      Lyricist III
      Nov 9, 2020 9:43 PM UTC

      1403 just came out. Updating now. Fingers crossed. 
       

      *Update* - it doesn’t work. 

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      Eliascorp
      Lyricist I
      Nov 9, 2020 11:18 PM UTC

      As of yesterday eARC is working with Atmos on my 2020 75" Frame TV.  Still not working on my 2020 65" frame

       

      See pic, eARC on and yes I can hear the sound.

      tv.  

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      jstruck
      Avid Contributor I
      Nov 11, 2020 4:04 AM UTC

      As of yesterday eARC is working with Atmos on my 2020 75" Frame TV.  Still not working on my 2020 65" frame

       

      See pic, eARC on and yes I can hear the sound.

      tv.  

      Let me know if your 2020 65” ends up working or if you update it and see if it works. I’ve ordered a Sonos Arc and was looking to get the 2020 Frame to use with it--but now I’m a little concerned that the eARC won’t work with the Sonos. I’ve read so many people blaming Sonos or Samsung--so I don’t even understand whose issue it is.

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      mdavid584
      Lyricist III
      Nov 13, 2020 2:54 AM UTC

      As of yesterday eARC is working with Atmos on my 2020 75" Frame TV.  Still not working on my 2020 65" frame

       

      See pic, eARC on and yes I can hear the sound.

      tv.  

      Did you perform any updates?    I have a 2020 75” Frame, my arc was delivered yesterday, and I’ll be setting everything up this weekend- any tips that got your working would be very helpful!

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      jstruck
      Avid Contributor I
      Nov 13, 2020 11:35 PM UTC

      @mdavid584 How’d the set up go? Did it work? If so, was was your process you did?

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