Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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ianzabel

Lyricist III

Quick update. I got the firmware update installed on the Samsung. Problem was my USB stick was formatted for MacOS. I reformatted it to Fat32 and was able to use the update.

I’m now able to enable eARC mode on the Samsung Frame 55.

I’m now experiencing the sound cut-out issue. Every second, the sound from the Sonos cuts out for half a second or so. :( If I unplug the power from the Arc, it fixes the issue for an hour, or up to 12 hours; then the sound cut-out issue comes back.

Sonos Arc – Latest Sonos firmware

Samsung Frame 55 2020 – version 1402

HDMI-eARC Mode: Auto

Dolby Atmos Compatibility: On

B

BostonMike

Contributor I

I’m now experiencing the sound cut-out issue. Every second, the sound from the Sonos cuts out for half a second or so. :( If I unplug the power from the Arc, it fixes the issue for an hour, or up to 12 hours; then the sound cut-out issue comes back.

Sonos Arc – Latest Sonos firmware

Samsung Frame 55 2020 – version 1402

HDMI-eARC Mode: Auto

Dolby Atmos Compatibility: On

I’ve got the same setup you have. I’m not (yet) experiencing the sound cut-out issue, but now Atmos content isn’t playing. (Well, it plays it, but not in Atmos.) Nice that eARC works, but I’d like to get Atmos back. When your sound is working, is Atmos working?

I

ianzabel

Lyricist III

I’ve got the same setup you have. I’m not (yet) experiencing the sound cut-out issue, but now Atmos content isn’t playing. (Well, it plays it, but not in Atmos.) Nice that eARC works, but I’d like to get Atmos back. When your sound is working, is Atmos working?

Yep, Atmos works!

I

ivanvers

Lyricist III

I am so glad there has been an update also for Europe and the Netherlands. I was also having this issue with my Samsung Frame 2020 QE65LS03 model and the Sonos ARC connected on the HDMI eARC port. eARC configuration was set to off on the tv and I had breaking sound issue from TV.

Update is now available from NL and I am going to install it this weekend. Finally 👌👌👌

https://www.samsung.com/nl/support/model/QE65LS03TASXXN/

Upgrade File(USB type) Versie 1402.6 (MULTI-TAAL): All OS 2020-10-08

Krishma M

Retired Sonos Staff

Hi folks. Here's an update for all users using Samsung 2020 QLED (LS03T) Range in the US.
Samsung released a firmware update version 1402.1 that may assist in mitigating the issue.
Currently, the update appears to only be available for US models and via a manual USB update.
Reach out to Samsung for further assistance and hope this helps.
We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

G

Gigabyte77

Lyricist II

Quick update. I got the firmware update installed on the Samsung. Problem was my USB stick was formatted for MacOS. I reformatted it to Fat32 and was able to use the update.

I’m now able to enable eARC mode on the Samsung Frame 55.

I’m now experiencing the sound cut-out issue. Every second, the sound from the Sonos cuts out for half a second or so. :( If I unplug the power from the Arc, it fixes the issue for an hour, or up to 12 hours; then the sound cut-out issue comes back.

Sonos Arc – Latest Sonos firmware

Samsung Frame 55 2020 – version 1402

HDMI-eARC Mode: Auto

Dolby Atmos Compatibility: On

Same for me. Installed latest Sonos and Samsung Updates. EARC is now working but still experiencing the cut-out/stuttering issue after some time in Standby/off mode (not Art Mode).

Poweroff ARC helps. But not really useful to have every day power off/on… :(

Any idea?

M

Marlina

Trending Lyricist I

Same goes for me. Have the 1402.1 update. Cut in and out is VERY bad. Everything seemed find with the 1402 upadate, but went downhill with the 1402.1. It’s interesting, when The cutout’s happen, Arc set on Auto, I can visibly see the Sound input go from Earc to HDMI…..Thats when the cutoff happens.

As it stands my Arc and 5.1 system are worthless. I can play music though, through streaming with NO issues.

controlav

Lead Maestro

As it stands my Arc and 5.1 system are worthless. I can play music though, through streaming with NO issues.

Useless seems an exaggeration. You could always use an optical cable from the TV to the Arc (via the adapter) to stop Samsung screwing with the audio signal over HDMI, until they fix their firmware.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

Gigabyte77

Lyricist II

As it stands my Arc and 5.1 system are worthless. I can play music though, through streaming with NO issues.

Useless seems an exaggeration. You could always use an optical cable from the TV to the Arc (via the adapter) to stop Samsung screwing with the audio signal over HDMI, until they fix their firmware.

paying $$$$ (or €€€€) for an TV plus Sonos ARC I am expecting more than using optical adaptor in a year of 2020. want to use Atmos and also one remote for TV and Sound. Both not working via optical.

I was happy reading that latest firmware (Sonos+Samsung) fixes the issue but unfortunately not in my setup.

Are there and ideas why it works for others? Or did anybody special activities to make it working? Eg factory reset or something else?

R

random14330

Lyricist II

I’m in Canada and did the Samsung firmware update with a USB drive and it worked fine. The EARC auto setting now works fine, but I still get the audio cutting in and out issue. This was happening about 1 in 5 times I would turn on the TV and unplugging the Arc from power and plugging it back in always fixes it.

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