Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
193253 views

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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Highfalutintodd

Prominent Collaborator I

Is there any way that anyone can share a recording of what this sounds like, somehow?

Arc + Sub 3 + One SLs = Awesome and Loving It!

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Pompyblade

Contributor III

Have similar issues I have arc 2x play ones sub gen 2 I’ve had to phone support two times already my arc seems to keep disconnecting then my app flags up that I have speakers configuration problem gone through everything setting up system about 10 times now. Even when the app says no arc connection it still plays without my sub and surrounds . But sounds dreadful. I’m connected to an LGc9 via Earc tv audio set to HDMI Earc enables and sound to pass theou

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mj790072

Lyricist I

Clarification please. Does this problem go away if a sub is included because the problematic frequencies are directed to the sub?

Yes there is no issue when paired with the sub

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Seeky

Prominent Collaborator II

Is there any way that anyone can share a recording of what this sounds like, somehow?

Here, have a listen, its the same song on Arc and Play5

Bass Drops by Bass Boosted Beats on Amazon Music

https://www.dropbox.com/s/c12advxtdhsj25f/Arc2.m4a?dl=0

https://www.dropbox.com/s/19ghgov1pnxxkr5/Play5.2.m4a?dl=0

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vtince

Trending Lyricist I

I do also notice the bass isn’t as tight and seems muddy, I was wondering why I wasn’t super impressed when I first listened to my ARC, given all the positive reviews. It is definitely is the bass that is holding it back. Hope they sort this out soon.

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Cherr1020

Lyricist III

Is there any way that anyone can share a recording of what this sounds like, somehow?

Here, have a listen, its the same song on Arc and Play5

Bass Drops by Bass Boosted Beats on Amazon Music

https://www.dropbox.com/s/c12advxtdhsj25f/Arc2.m4a?dl=0

https://www.dropbox.com/s/19ghgov1pnxxkr5/Play5.2.m4a?dl=0

Thanks for posting. Exact same sounds coming from my arc.

A

arpatil1

Enthusiast II

Is there any way that anyone can share a recording of what this sounds like, somehow?

Here, have a listen, its the same song on Arc and Play5

Bass Drops by Bass Boosted Beats on Amazon Music

https://www.dropbox.com/s/c12advxtdhsj25f/Arc2.m4a?dl=0

https://www.dropbox.com/s/19ghgov1pnxxkr5/Play5.2.m4a?dl=0

That’s very awful. Bottoming out big time.

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bbalz

Renowned Enthusiast I

Is there any way that anyone can share a recording of what this sounds like, somehow?

Here, have a listen, its the same song on Arc and Play5

Bass Drops by Bass Boosted Beats on Amazon Music

https://www.dropbox.com/s/c12advxtdhsj25f/Arc2.m4a?dl=0

https://www.dropbox.com/s/19ghgov1pnxxkr5/Play5.2.m4a?dl=0

This is exactly what is happening for me.

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arpatil1

Enthusiast II

Is there any way that anyone can share a recording of what this sounds like, somehow?

Here, have a listen, its the same song on Arc and Play5

Bass Drops by Bass Boosted Beats on Amazon Music

https://www.dropbox.com/s/c12advxtdhsj25f/Arc2.m4a?dl=0

https://www.dropbox.com/s/19ghgov1pnxxkr5/Play5.2.m4a?dl=0

This is exactly what is happening for me.

Can you guys post some more media files if possible? This will help @Ryan S some more to communicate with the engineers.

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bbalz

Renowned Enthusiast I

https://thedigitaltheater.com/2019/10/10/top-gun-maverick-2020-trailer-1-4k-1080p-dts-hd-ma-and-ac3-5-1/

This is the trailer I played for my first test. The first ‘boom’ when Paramount shows up (6-7 seconds) my Arc immediately gives that bottoming out sound. Throughout the trailer it continues to do it as well.

(It used the ac3 audio and showed 5.1 Dolby Digital in the Sonos app.)

Other trailers I tested were found here:

https://thedigitaltheater.com/dolby-trailers/

I tested the DD+ Atmos ones as I don’t have eArc.

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