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rubeo
Avid Contributor III
May 6, 2020
Answered

Multichannel PCM on Arc

Are you really not supporting multichannel PCM on the newly announced Arc?

Why? It’s not a licensing issue this time.

It seems like there is always something missing with your home theater products.

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    Ditte
    DitteAnswer
    November 10, 2020

    Hi all,

    We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

    All the best,

    Ditte

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    ajallawala
    Lyricist I
    October 15, 2020

    Looking forward to this being supported. 

      Surge
      Lyricist III
      October 16, 2020

      Still waiting here Sonos!

        Lalligator
        Lyricist III
        October 16, 2020

        First time Sonos customer here. I spent $1700 total on an Arc, Sub (Gen 3), and two Symfonisk bookshelf speakers as rear channels. It’s utterly astounding that all these months later, there *still* isn’t even an ETA or timeline on this. 
         

        Can we please get an update here? 

        It was an incredible oversight the most basic digital audio format wasn’t automatically supported at launch and it’s becoming increasingly absurd that the situation hasn’t been urgently rectified.
         

        Considering the device already supports dolby mat, lpcm with additional metadata, this should not be hard to implement.

          MilkaCH
          Lyricist III
          October 16, 2020

          This becomes ridiculous, we spoke here about the flagship soundbar. What's going on ??

            yeezus69
            Lyricist III
            October 17, 2020

            Can we please get a status update on this? 5 months is a real long time for this feature..

              jwbaynham
              Trending Lyricist I
              October 17, 2020

              I’d also like to request that we get an update on the progress. Pretty hard to recommend the ARC right now to anybody given its limitations.

                LarrikinAUS
                Lyricist II
                October 18, 2020

                I’d also like to request that we get an update on the progress. Pretty hard to recommend the ARC right now to anybody given its limitations.

                 

                Agreed. I am over Sonos right now. I’ve spent a lot of money on their products, and the lack of respect that they show their customers is offensive. Please Sonos, give us an update on where things lie with LPCM. Also, support DTS. Your customers are asking for it. Is Sonos a customer centric company?  I can’t see evidence of that.

                  Armind
                  Lyricist II
                  October 18, 2020

                  Please can we have an update on this?

                   

                  I really would like to purchase Sonos Arc to go now with upcoming ps5 but without lpcm its pointless. 

                    svomak
                    Enthusiast II
                    October 19, 2020

                    The fact that they know about the thread and they choose to continue to ignore their customers is so disappointing. At this point, I don’t even expect them to have it done this year, if at all.

                     

                    Complete transparency failure by Sonos. As an owner for thousands of dollars of Sonos products, I’m ticked. 

                      jwbaynham
                      Trending Lyricist I
                      October 19, 2020

                      I started a new thread with the theory that maybe they are ignoring this one or it isn’t on their radar because it’s been marked as “answered”. I’m not very hopeful that I’ll get a response but here it is if anybody is interested:

                      https://en.community.sonos.com/home-theater-228993/requesting-an-update-on-multichannel-pcm-in-arc-6849543

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