Avid Contributor III

Answered

Multichannel PCM on Arc

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Are you really not supporting multichannel PCM on the newly announced Arc?

Why? It’s not a licensing issue this time.

It seems like there is always something missing with your home theater products.

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DitteAnswer

Hi all,

We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

All the best,

Ditte

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A

ajallawala

Lyricist I

Looking forward to this being supported.

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S

Surge

Lyricist III

Still waiting here Sonos!

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L

Lalligator

Lyricist III

First time Sonos customer here. I spent $1700 total on an Arc, Sub (Gen 3), and two Symfonisk bookshelf speakers as rear channels. It’s utterly astounding that all these months later, there *still* isn’t even an ETA or timeline on this.

Can we please get an update here?

It was an incredible oversight the most basic digital audio format wasn’t automatically supported at launch and it’s becoming increasingly absurd that the situation hasn’t been urgently rectified.

Considering the device already supports dolby mat, lpcm with additional metadata, this should not be hard to implement.

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M

MilkaCH

Lyricist III

This becomes ridiculous, we spoke here about the flagship soundbar. What's going on ??

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Y

yeezus69

Lyricist III

Can we please get a status update on this? 5 months is a real long time for this feature..

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J

jwbaynham

Trending Lyricist I

I’d also like to request that we get an update on the progress. Pretty hard to recommend the ARC right now to anybody given its limitations.

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LarrikinAUS

Lyricist II

I’d also like to request that we get an update on the progress. Pretty hard to recommend the ARC right now to anybody given its limitations.

Agreed. I am over Sonos right now. I’ve spent a lot of money on their products, and the lack of respect that they show their customers is offensive. Please Sonos, give us an update on where things lie with LPCM. Also, support DTS. Your customers are asking for it. Is Sonos a customer centric company? I can’t see evidence of that.

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A

Armind

Lyricist II

Please can we have an update on this?

I really would like to purchase Sonos Arc to go now with upcoming ps5 but without lpcm its pointless.

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S

svomak

Enthusiast II

The fact that they know about the thread and they choose to continue to ignore their customers is so disappointing. At this point, I don’t even expect them to have it done this year, if at all.

Complete transparency failure by Sonos. As an owner for thousands of dollars of Sonos products, I’m ticked.

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J

jwbaynham

Trending Lyricist I

I started a new thread with the theory that maybe they are ignoring this one or it isn’t on their radar because it’s been marked as “answered”. I’m not very hopeful that I’ll get a response but here it is if anybody is interested:

https://en.community.sonos.com/home-theater-228993/requesting-an-update-on-multichannel-pcm-in-arc-6849543

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