Avid Contributor III

Answered

Multichannel PCM on Arc

328 replies
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Are you really not supporting multichannel PCM on the newly announced Arc?

Why? It’s not a licensing issue this time.

It seems like there is always something missing with your home theater products.

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DitteAnswer

Hi all,

We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

All the best,

Ditte

Show previous replies

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svomak

Enthusiast II

5 months later and a $800 soundbar / $2k TV with a Switch outputs stereo. It’s embarrassing.

controlav

Lead Maestro

5 months later and a $800 soundbar / $2k TV with a Switch outputs stereo. It’s embarrassing.

Its embarrassing that Nintendo are too cheap to pay for a Dolby license, for sure.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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svomak

Enthusiast II

5 months later and a $800 soundbar / $2k TV with a Switch outputs stereo. It’s embarrassing.

Its embarrassing that Nintendo are too cheap to pay for a Dolby license, for sure.

Yeah but no one EXPECTS that from Nintendo, they are never leading edge on any graphical or sound technologies. I expect Sonos to be plug and play and support standards out of the box. Their whole selling point is that’s it’s premium sound and easy to use.

But to your failed point, my Apple TV also outputs Stereo too because of this. It’s completely unacceptable and quit trying to defend their shortcomings.

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n64rob

Lyricist I

After being on the “Support Line” for an hour asking why my Nintendo switch wasn't putting our surround sound and not getting an answer, I thought I’d try the forums and lo and behold straight away the issue is here. How has this not been sorted after 4+ months?

This is rediculous the switch has sold MILLIONS. Sonos pull your finger out and sort this out. And while you at it train your support staff to be able to deal with stuff instead of just reading from a script for an hour. Pathetic. I would have stuck with my receiver if I knew this was going to be the result of switching.

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Stéphane Lenclud

Collaborator II

Not sure how to subscribe to that thread other than by posting :grin:

I too would to see this feature together with DTS support :rofl:

D

Danindub

Trending Lyricist III

I do get this on my LG 55NANO866

also Atmos without DD+

Are you saying that when using “pass through” you managed to see Multi-channel PCM on Sonos? Is that since 12.1 update?

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svomak

Enthusiast II

Can we get an update on this? @Annazel S @Simon B @Krishma M @Rowena B. @Mark P

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oriboaz

Prodigy I

I do get this on my LG 55NANO866

also Atmos without DD+

Are you saying that when using “pass through” you managed to see Multi-channel PCM on Sonos? Is that since 12.1 update?

The above is Dolby MAT, which is supported. His TV probably did the conversion.

K

klazaroff1

Lyricist I

First time Sonos customer here. I spent $1700 total on an Arc, Sub (Gen 3), and two Symfonisk bookshelf speakers as rear channels. It’s utterly astounding that all these months later, there *still* isn’t even an ETA or timeline on this.

Can we please get an update here?