Contributor II

Low Volume- Sonos Arc

88 replies
34169 views

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

C

Carva

Lyricist I

I'm getting the same on mine too. Right now I'm listening at almost 90% with my YouTube Music account and it's not that high... My old Samsung sound bar sounds much higher than this.. If they don't get this fixed somehow I think I'll return it.

D

danpratt17

Lyricist I

We had the same issue and just resolved it. On the mobile app, we had set the volume limit to 85% bc my daughter turned the volume up so loud one day. As soon as we changed that to 100% (basically turned off the limit) all went back to normal. Problem solved for us! Give it a try?

E

Eightbanger

Contributor I

Exactly the same issue here, just happened about a week or so ago, I need my volume turned up to around 70 for it to be quiet but audible, given up trying to resolve the issue and just turned the speaker off altogether, back to TV speakers now.

This thing is just to glitchy, with Google assistant randomly poping up for no reason, and always having to do restarts for volume dropping out completely, I have another post on here regarding the poor Bass, fed up now, overall I've been quite disappointed with my Sonos ARC, time to see if I can return it for a refund.

J

jgp7229

Contributor I

Any update on this? To watch tv I have it at close to 70% anything below 45% I can’t hear anything. Never had this issue with my playbar. Would be nice if Sonos acknowledged this issue.

E

Eightbanger

Contributor I

Any update on this? To watch tv I have it at close to 70% anything below 45% I can’t hear anything. Never had this issue with my playbar. Would be nice if Sonos acknowledged this issue.

I have mine resolved for now, and not altogether sure if this was the correct fix, but it allows me to have my ARC at round 30/35% for normal listening again.

I first went down the chat route with Sonos, the rep had me unplug everything and plug it all back in again with no improvement, I did try and tell her I'd already tried that numerous times myself...anywho.

She ran a diagnostic her end and reported that my system was not showing any issue, but with her help I did at least narrow things down a little, using Spotify and Satellite TV my volume seemed to be ok, although Netflix and YouTube the volume was terrible and needed to be cranked 70% and over....don't ask me why.

My fix was this, I went into the audio settings on my Sony Bravia TV, selected "Audio Output" then scrolled down to a setting called, "Digital Audio Out Volume" I have no idea what its function is or if it had anything to do with my issue, but it was at 50%, so I took it all the way up to max....and to my surprise, that did it.

J

jgp7229

Contributor I

Any update on this? To watch tv I have it at close to 70% anything below 45% I can’t hear anything. Never had this issue with my playbar. Would be nice if Sonos acknowledged this issue.

I have mine resolved for now, and not altogether sure if this was the correct fix, but it allows me to have my ARC at round 30/35% for normal listening again.

I first went down the chat route with Sonos, the rep had me unplug everything and plug it all back in again with no improvement, I did try and tell her I'd already tried that numerous times myself...anywho.

She ran a diagnostic her end and reported that my system was not showing any issue, but with her help I did at least narrow things down a little, using Spotify and Satellite TV my volume seemed to be ok, although Netflix and YouTube the volume was terrible and needed to be cranked 70% and over....don't ask me why.

My fix was this, I went into the audio settings on my Sony Bravia TV, selected "Audio Output" then scrolled down to a setting called, "Digital Audio Out Volume" I have no idea what its function is or if it had anything to do with my issue, but it was at 50%, so I took it all the way up to max....and to my surprise, that did it.

Thank you for the quick response. At work now but will try this later. Interesting though I have a Sony Bravia A8F and have read other forums that a lot of these issues are with Sony… but who knows. I’ve looked at other TVs but this one is only 2 yrs old and hate to upgrade again in such a short period of time.

Thanks again!

M

mandm

Lyricist I

I notice a week ago volume suddenly lesser from before. I installed mine like 3 months ago. Now 50% volume is like 20-30% only. Big difference what’s is the issue from Sonos. Please update us.

J

jgp7229

Contributor I

I’ve tried everything from settings within the TV, settings in the Sonos app and when I use my Apple TV the settings within there...still horrible. I’m better off using the Sonos Move…

never had any issues with my playbar and extremely disappointed in the ARC.

S

Sjonnieh

Lyricist I

I also have this problem i sometimes run my arc on 100% vollume i also called the help desk and they say try use the optical port instead of hdmi but find this weird because it came with this cable and you want to be able to do dolby atmos and with optical this is not possible.

Guess there is still no updates on resolving this anoying problem

S

Sjonnieh

Lyricist I

I also have this problem i sometimes run my arc on 100% vollume i also called the help desk and they say try use the optical port instead of hdmi but find this weird because it came with this cable and you want to be able to do dolby atmos and with optical this is not possible.

Guess there is still no updates on resolving this anoying problem

Edit: There aint even a optical port so its still not solved

Show more replies

Sign up

Login to the community