Contributor I

Answered

Ace connection android

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I can't connect the ace headphones to the Sonos app on android (pixels 7)

Any tips?

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CrhudsonAnswer

Contributor I

So I managed to get my android phone connected. Here is what I did, your millage might vary.

Removed the sonos app from my pixel phone.

Updated the sonos app on the Ipad pro(it was already installed but out of date). (Make sure you also login in the app to sonos)

Once updated. clicked the setup headphones button on the Ipad.

Go through the setup (note it prompts for location access which is needed to set them up for some reason.

The setup then downloads an update for the Ace and installs it.

I think re-instaled the sonos app on the Pixel, connected the headphones to bluetooth.(again ensure you log into the sonos app)

Click the setup headphones buttons in the sonos app. (note it promtps for location access now which it didn’t do before)

It takes like 30-60 seconds to connect and then it runs through the setup.

Now all of that might be unnecessary . If you don’t have a cr’Apple’ then Id recommend removing the sonos app and re-installing(rather than just upgrading it), this might have been the trick.

Oh and once you have the app installed, bass etc is then replicated across to other devices. and the TV swapp function works with the Ipad Pro (even though truePlay doesn’t) incase anyone is interested.

Good luck all.

Chris

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DanAtTheMovies

Trending Lyricist I

I have found with my Pixel 7 Pro when it doesn't detect the headphones if I go into the app info settings in the O/S and clear the cache then relaunch the app it detects the headphones. If that doesn't work try rebooting your phone.

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dfresh3033

Lyricist III

I'm so annoyed at Sonos and Sonos users who have apple devices that chime in about this. Some of us don't have apple products. F*** off apple users. You're missing the point and you'll never understand

Moderator Note: Modified in accordance with the Community Code of Conduct.

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ryznzd

Contributor I

Hi everyone, sorry if I’ll be stating the obvious below, but I didn’t see this mentioned in the threads I’ve checked so far, so maybe it will help someone else as well.

I struggled for several days to get the Ace properly connected on my Android phone - it was connecting fine via BT, played music etc, but I wasn’t able to see them in the Sonos app or see the battery level.

I’m coming from Sony WH-1000XM4 and those use their own Headphones app with similar set of permissions like ‘nearby devices’ etc. From the moment when I uninstalled Sony Headphones app, Ace started working normally and connecting to Sonos app instantly. I’m running Android 14 on OnePlus phone.

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dfresh3033

Lyricist III

Hi everyone, sorry if I’ll be stating the obvious below, but I didn’t see this mentioned in the threads I’ve checked so far, so maybe it will help someone else as well.

I struggled for several days to get the Ace properly connected on my Android phone - it was connecting fine via BT, played music etc, but I wasn’t able to see them in the Sonos app or see the battery level.

I’m coming from Sony WH-1000XM4 and those use their own Headphones app with similar set of permissions like ‘nearby devices’ etc. From the moment when I uninstalled Sony Headphones app, Ace started working normally and connecting to Sonos app instantly. I’m running Android 14 on OnePlus phone.

Same problem for 7 days before I returned them. Running on pixel 8 pro. It's not your OS. Sonos just doesn't care.

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heavywater

Contributor I

Pixel 7 Pro here. Has anyone found a solution to this that isn’t “factory reset your headphones and clear your app cache every time you use your headphones”?

After resetting/relinking to the app they work until switched off and on again, then they go back to ‘not connected’ in the app every time. Still fine over bluetooth, but no app options for them.

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tiga

Lyricist III

Pixel 7 Pro here. Has anyone found a solution to this that isn’t “factory reset your headphones and clear your app cache every time you use your headphones”?

After resetting/relinking to the app they work until switched off and on again, then they go back to ‘not connected’ in the app every time. Still fine over bluetooth, but no app options for them.

Have to be honest, I used my Ace almost everyday on my Pixel 7 and not for once I find the need to use the app. Also to watch TV at night through my Arc I just use the shortcut button.

Having said this, I used my work iPhone to pair them with my Arc, but for music, I don’t feel the need to use the app. But still no excuse for them not fixing it (if they haven’t done it yet)

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heavywater

Contributor I

For me it’s mostly about occasionally tweaking EQ for different sources and being able to toggle spatial sound/head tracking. As well as missing any firmware updates.

Nothing that prevents them from working, but just frustrating.

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