Contributor I

Answered

Ace connection android

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I can't connect the ace headphones to the Sonos app on android (pixels 7)

Any tips?

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CrhudsonAnswer

Contributor I

So I managed to get my android phone connected. Here is what I did, your millage might vary.

Removed the sonos app from my pixel phone.

Updated the sonos app on the Ipad pro(it was already installed but out of date). (Make sure you also login in the app to sonos)

Once updated. clicked the setup headphones button on the Ipad.

Go through the setup (note it prompts for location access which is needed to set them up for some reason.

The setup then downloads an update for the Ace and installs it.

I think re-instaled the sonos app on the Pixel, connected the headphones to bluetooth.(again ensure you log into the sonos app)

Click the setup headphones buttons in the sonos app. (note it promtps for location access now which it didn’t do before)

It takes like 30-60 seconds to connect and then it runs through the setup.

Now all of that might be unnecessary . If you don’t have a cr’Apple’ then Id recommend removing the sonos app and re-installing(rather than just upgrading it), this might have been the trick.

Oh and once you have the app installed, bass etc is then replicated across to other devices. and the TV swapp function works with the Ipad Pro (even though truePlay doesn’t) incase anyone is interested.

Good luck all.

Chris

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CrhudsonAuthor

Contributor I

Yeah, I updated he app today and updated the Sonos system.

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tiga

Lyricist III

Yes I have the same problem on my Pixel 7. On my work phone iPhone 6 works all fine and you can adjust Treble/Bass and Audio Swap but unfortunately that isn't available for Android users just yet as you cannot add the Ace to the Sonos Android version. So until they update the app we're stuck with stock settings.

Apart from that I'm pleased with them, even the stock audio settings are quite good. But having a Sonos Arc, you want to have the capacity there to audio swap. I've already tried on some Dolby Atmos movies (Ford Vs Ferrari, Top Gun Maverick) and it is really good but overall not punchier than my 7 year old Sony MDR HW700s (which can do up to 9.1 Dolby Prologic II)

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CrhudsonAuthor

Contributor I

We have an Ipad pro,, does anyone know if the swapp works with that? Also, do the Treble/Bass settings go across devices, or is it device specific? Thanks

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tiga

Lyricist III

We have an Ipad pro,, does anyone know if the swapp works with that? Also, do the Treble/Bass settings go across devices, or is it device specific? Thanks

Actually I haven't checked that, I will try that later, use the iPhone to put bass to max and then go back to android.

iPad pro should have the Sonos iOS app but nothing like you go to the apple store and look for it. If.it has then you're off.the hook till Android gets updated. It's a big miss from Sonos and disappointing.

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FRANKIEBONES

Contributor I

Android is not supported for this yet. I proved it as i have an android device and apple. Apple device has an extra section Audio Tv Swap...the android app doesnt have that section

4 hrs on phone until Matt in the Phillipines asked if I had An I phone ,I didn't but wife did and it works fine Android has no date yet

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DanAtTheMovies

Trending Lyricist I

Having the same problem with my Google Pixel 7 Pro. Cannot connect to the Sonos app and therefore cannot use the headphones with my Arc setup. Works fine with my bluetooth music apps. I do hope they fix this soon. It was the main reason I bought them.

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CrhudsonAuthorAnswer