Contributor I

Answered

Ace connection android

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I can't connect the ace headphones to the Sonos app on android (pixels 7)

Any tips?

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Contributor I

So I managed to get my android phone connected. Here is what I did, your millage might vary.

Removed the sonos app from my pixel phone.

Updated the sonos app on the Ipad pro(it was already installed but out of date). (Make sure you also login in the app to sonos)

Once updated. clicked the setup headphones button on the Ipad.

Go through the setup (note it prompts for location access which is needed to set them up for some reason.

The setup then downloads an update for the Ace and installs it.

I think re-instaled the sonos app on the Pixel, connected the headphones to bluetooth.(again ensure you log into the sonos app)

Click the setup headphones buttons in the sonos app. (note it promtps for location access now which it didn’t do before)

It takes like 30-60 seconds to connect and then it runs through the setup.

Now all of that might be unnecessary . If you don’t have a cr’Apple’ then Id recommend removing the sonos app and re-installing(rather than just upgrading it), this might have been the trick.

Oh and once you have the app installed, bass etc is then replicated across to other devices. and the TV swapp function works with the Ipad Pro (even though truePlay doesn’t) incase anyone is interested.

Good luck all.

Chris

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Lyricist III

So I managed to get my android phone connected. Here is what I did, your millage might vary.

Removed the sonos app from my pixel phone.

Updated the sonos app on the Ipad pro(it was already installed but out of date). (Make sure you also login in the app to sonos)

Once updated. clicked the setup headphones button on the Ipad.

Go through the setup (note it prompts for location access which is needed to set them up for some reason.

The setup then downloads an update for the Ace and installs it.

I think re-instaled the sonos app on the Pixel, connected the headphones to bluetooth.(again ensure you log into the sonos app)

Click the setup headphones buttons in the sonos app. (note it promtps for location access now which it didn’t do before)

It takes like 30-60 seconds to connect and then it runs through the setup.

Now all of that might be unnecessary . If you don’t have a cr’Apple’ then Id recommend removing the sonos app and re-installing(rather than just upgrading it), this might have been the trick.

Oh and once you have the app installed, bass etc is then replicated across to other devices. and the TV swapp function works with the Ipad Pro (even though truePlay doesn’t) incase anyone is interested.

Good luck all.

Chris

I also managed to get if fixed but all I did was to reinstall the app on my Pixel 7, restart the phone and the Sonos app recognized the Ace (but they need to be already paired with the phone's Bluetooth)

Lyricist II

New update of the Sonos app today

Contributor II

version 80.02.07-release+20240605.39fbb8f

com.sonos.acr2

Still doesn't work. Pixel 8 here.

Lyricist III

Thanks.. I tried that. it didn't work. I can get them paired to my phone BT fine, but not connected in the app. I’ve tried many combos of off, on, paired, not paired. The app just says “searching for nearby products” no matter what I do. I wondered if there was a very specific set of steps I needed. I guess I’m an android second class citizen...

EXACTLY. same thing for me.

Trending Lyricist I

I have a Pixel 7 Pro. I was able to get audio swap to work by borrowing my step-daughter’s iPhone long enough to set it up and discover the headphones in the app. Once done I then switched back to my Pixel and the app saw the headphones. You may have to reboot your Pixel first. There is no audio swap button in the Android app, but you can use the content button on the headphones. You will have head tracking and ANC in the app. This should bide you until the update, you will just need to round up an iPhone or iPad. I have now listened to a good quality Dolby Atmos movie recorded at high volume (e.g. John Wick 2) and these headphones rock!! Trust me, with a good Atmos like John Wick 2 you will not be able to turn the headphones all the way up. You can with John Wick 1, but not John Wick 2. There many others (e.g. Man of Steel, Pacific Rim, Godzilla King of the Monsters, etc.) just find a good one that was recorded at high volume. Whatever you do don’t judge these headphones with streaming. You need wifi audio swap and a good Dolby Atmos 4k blu-ray. It’s amazing! Can’t wait for TrueCinema.

Lyricist III

I shouldn't have to buy an Apple device for a "workaround" to use this product with Android.

Lyricist I

I had the same issue on my Pixel 8 pro. What worked for me was the solution provided by Crhudson (connected the Ace to my iPad - that was linked to my Sonos account, and then update the headset from the iPad).

But before I could Connect to my iPad, I first had to do a factory reset on the Ace.

After the connection to my iPad/link to my Sonos account, I then reinstalled the Sonos app on my pixel phone, reconnected the headset via “normal” bluetooth and then I finaly (but not lease) restarted my phone.

The app recognised my headset immediately after the restart of my phone.

Hope this helps.

Lyricist III

I have a Pixel 7 Pro. I was able to get audio swap to work by borrowing my step-daughter’s iPhone long enough to set it up and discover the headphones in the app. Once done I then switched back to my Pixel and the app saw the headphones. You may have to reboot your Pixel first. There is no audio swap button in the Android app, but you can use the content button on the headphones. You will have head tracking and ANC in the app. This should bide you until the update, you will just need to round up an iPhone or iPad. I have now listened to a good quality Dolby Atmos movie recorded at high volume (e.g. John Wick 2) and these headphones rock!! Trust me, with a good Atmos like John Wick 2 you will not be able to turn the headphones all the way up. You can with John Wick 1, but not John Wick 2. There many others (e.g. Man of Steel, Pacific Rim, Godzilla King of the Monsters, etc.) just find a good one that was recorded at high volume. Whatever you do don’t judge these headphones with streaming. You need wifi audio swap and a good Dolby Atmos 4k blu-ray. It’s amazing! Can’t wait for TrueCinema.

Absolutely true, I used my work iPhone to set it up and now just use the physical button.

Ah, need to give it a go with those movies but a bit disappointed overall with sound volume, even in music. As comparison I watched the intro of Top Gun Maverick with my Sony's MDR HW700 and they're much louder.

But sound quality, they're really good, I have 2 different Audeze headphones and the Ace have better instrument separation and clarity.

Overall I'm pretty happy with them.

Lyricist I

This fixed my 3-day frustration 🫤... on a Samsung Galaxy Z Flip5...

- Update the Sonos S2 app

- Restart phone

- Cleared the cache of the Sonos app in app settings on my phone

- Assure full Rights for the Sonos app in the app settings of the phone (incl nearby devices)

- Factory reset of the ACE (ACE powered on, hold power button, connect to charging, release button, white flashing led confirms). ACE automatically initiate pairing

- Added my ACE to the phone via my phones bluetooth..

- Started the Sonos app, headed to system settings and clicked the button to add head phones - three seconds - VOILA!

Hope this helps some of you!

................................................................

...by the way - I love my new ACE 😍..now just need to update to an Arc ones the swap-feature is released to Android..

Lyricist I

This fixed my 3-day frustration 🫤... on a Samsung Galaxy Z Flip5...

- Update the Sonos S2 app

- Restart phone

- Cleared the cache of the Sonos app in app settings on my phone

- Assure full Rights for the Sonos app in the app settings of the phone (incl nearby devices)

- Factory reset of the ACE (ACE powered on, hold power button, connect to charging, release button, white flashing led confirms). ACE automatically initiate pairing

- Added my ACE to the phone via my phones bluetooth..

- Started the Sonos app, headed to system settings and clicked the button to add head phones - three seconds - VOILA!

Hope this helps some of you!

................................................................

...by the way - I love my new ACE 😍..now just need to update to an Arc ones the swap-feature is released to Android..

I’ve used a similar process in the past and it works but after I turn my headphones off the app can’t find them (even when I’m using the headphones with the same device) and I have to repeat the same steps.

So basically if I want to use the headphones and the app I have to reset the app and factory reset the headphones then pair them again. Then of course I have to re-install the update for the headphones.

I don’t want to sound mean but what are Sonos doing? How can they release an app that can’t detect their own headphones? Literally a “you had one job” situation.

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