Google Assistant & Sonos

Hey everyone, I have a new Sonos One that works great aside from this issue I am having with Google Home/Assistant integration.  When I try to broadcast a message to the Sonos One located in the bedroom (either through the Assistant app or via voice command to my Google Nest Mini, which is in a different room), I get an error that there is “nothing named X in your account”, or something to that effect, so the message is unable to be broadcast. This happens regardless of whether I try to broadcast to the room (“Main Bedroom”) or to the device itself (“Main Bedroom speaker”), confirming the exact name of the room and speaker, respectively. Other Assistant features seem to be working fine; for instance, I can make commands from the Sonos One using “Hey Google” and play music on the Sonos One with a voice command from the Nest Mini. There are several old threads on this issue, all of which seem to point to this sequence in the Sonos app as a solution: Settings>Room Settings>(Select R

Today I removed connection to Sonos from the Google Home app (I have 9 speakers). I added it again in the Google Home app and it all worked. At this point i noticed that a few of my speakers had Google assistant missing. I tried to add it from the Sonos app, and it did not work. I decided to remove the connection from Google Home app and re-add it, and this failed with the following error message: "Register your speakersYou need to link speakers to your myemail@hotmail.com Sonos account before you can add this skill.Go to More > Settings > Account Settings in the Sonos app. (If you don't see Sonos Account, your Sonos system needs an update.)" I have the system working with all the speakers and thet seem registered on the Sonos webpage.I have tried everything. Rebooted my network totally, rebooted my sonos system, deleted and re-created my home in Google home, but it all results in the same error. The Sonos tech support guy in the chat told me to remove all Sonos devices from Goog

I had Sonos beam gen 2 for about a year, and I connected it to the Google Assistant with no problem.My brother bought the same speaker but got stuck when connecting the Google Assistant with “no devices found,” and I tried to disconnect and reconnect with my system as well to see and help him and got stuck on the same error.any ideas on how to solve it? saw some posts talked about unplugging and re plugging , changing networks etc etc but they didn’t worked for me

Hi,My Google Assistant has suddenly stopped playing any requested tracks/radio stations. When the command is given the assistant responds in a positive way stating the correct track, station or playlist, but then nothing plays.I have disconnected the Assistant and reconnected but nothing.The Roam is playing tracks from the S2 app with no issues 

In the iOS Google Home app, I added the voice assistant as a favorite. When use voice commands to play music on the Play 5(gen 2) or the Playbar(gen 1) the assistant just shows a google search. Both the Playbar and Play 5 devices show up in the Google Home app after linking my Sonos account. I added Apple Music as the default music service to both Google Home and Sonos as well. When I use Youtube Music as the default music provider it works. 

When are we getting Google Assistant on the Era 100. I have 15 Sonos devices throughout my home and a whole smart home network with Google Assistant. I was so excited when I got two new Era 100s  for Christmas to replace some older Sonos Ones but fun fact they no longer work with Google Assistant. In what universe do new products have less features? I am so disappointed because I now have to have an extra Sonos One to control the rest of my smart home (AC, lights, etc.) and play YouTube Music which you can’t get via Alexa. Feels like a miss. -_-

I have two Sonos One and a Sonos Beam. Before when all three units were separate, I could turn on the microphone function on any one of them, but ever since I attempted to setup surround sound, I’ve lost microphone function on all three units. I’ve since disconnected them, but still can’t get the microphone to work. I’ve searched the community and only found solutions to Alexa. Please help. Thanks!

Sonos Beam Arc connected to Samsung TVGoogle Home shows Beam as two entities, TV control and SpeakerGoogle Assistant only enables on Beam speaker, TV control indicates ‘offline’Google Assistant says to activate Samsung TV on Google PlayAttempt to use Google code provided by Samsung TV, Google site accepts the code but fails to connect the TV to my Google account.Should Google assistant be able to control the TV via the Beam Arc port, why is the Beam TV control indicating offline in Google Home? 

I had a problem with Google Assistant on my Sonos One and Beam. I was unable to play Pandora Music on my Sonos by saying ‘Hey Google….’.  My Sonos App was working and if I used the App, I could play my music.  However, If I said, ‘Hey Google, Play Beatles Radio on Pandora’, the reply would be, ‘Sure, Playing Beatles Radio on Pandora’.  This was immediately followed by, ‘Sorry, Something Went Wrong’.  Previously, I had no issues.  Now, every time I tried, I got the same reply.  So, I did the following:Restart Google Wi-Fi NetworkFactory reset of Google Wi-Fi NetworkRe-installed all of my Sonos productsRe-installed Google Assistant on my Sonos productsI repeated the following several times over a period of 2 weeks.I contacted the Chat function of Sonos and they had me uninstall and reinstall Google Assistant.  Google Assistant worked fine, with the exception of the request to play Music. I was given a ticket number and told to call the following day (I chatted on Sunday, the technicians

Hello everyone,I’ve received my Sonos One (Gen 2) yesterday, and overall I’m happy with the product. There’s just an issue I’m having when asking Google to play a radio station (in the Netherlands). I’ll post my findings and my current solution/workaround below.When asking “Hey Google, speel Qmusic” I get the response “Ok, ik speel Qmusic op TuneIn”. All good you’d say. Next I hear TuneIn starting, but then it starts playing an American radio station. The same problem occurs with any other Dutch radio station.Findings:1) Contact with support didn’t help much, but they confirmed it’s an ongoing issue between Google and Sonos. Lately it was working, but reports have started coming in since beginning of June about this specific issue. 2) All my locations in Sonos, Google Assistant and my Phone are set to the Netherlands. So the systems should know I’d like a Dutch radio station. 3) Qmusic has a FM frequency of 100,7 in the Netherlands. The radio station I hear is ‘Life 100,7’ in America.

Hey gents,I own a lot of Sonos products, i have stopped counting. We, our familie have always loved these products. But today, we did somthing we should have done a long time ago. We disabled the build-in Google Assistant in all our Sonos products, and put up a Google mini and set the speakers with the disabled Google Assistant as the default speaker. So thank for the extra power consumption and the extra taken power-outleds in these harsh climat and green times….. But! This has brought peace and balance into the entire house again. Everything works perfect with this setup.And i don´t care what and who says this is a Google issue, or Sonos issue. This product was put on the marked with a build-in assistant that Sonos choose, so the complaint goes to Sonos.This functionality worked perfect some years ago, slowly it degraded with from understading slobby voice commands, to you must have a masters degree in correct linguistic. A very short example could be to tell it to play music: “Ok go

I am curious if anyone else is experiencing this.  When I ask Google Assistant to play the radio station WXXI she repeats the action but replaces the “WXXI” with “WXC”.  The correct station actually plays so it is not a real big issue, it’s just weird.  My kitchen speaker does it every time while my basement and bedroom speakers do it maybe 30-40% of the time.  All other voice control actions are repeated correctly.  I have had the speakers for about 4 years and this started about 6 - 9 months ago I think.

So over the last year Google Assistance on sonos (regarding spotify in particular) has been pretty buggy.. now it's completely useless. The response to any/every question I ask now, mainly regarding spotify, is "I'm sorry, I dont know how to help with that" I have 3 other google devices, if I ask them to play spotify on the sonos, no problem, works perfectly. Any way to fix this? Pretty frustrating that the $50 google speaker works flawlessly compared to this $600+ speaker

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

Hi  I have a weird issue. For years I have been able to turn on/off my TV through voice command using google assistant on my Sonos One. Suddenly this has stopped working, and the google assistant in Sonos says “Sorry unknown error has occured on [name of my chromecast]” (this error might not be precise, I have translated it from my native language). I am able to for example pause/unpause the chromecast using voice command. If if say the exact same turn on/off command using the Assistant app on my phone the TV turns on/off. I have tried unlinking/removing my assistant both in Google Home app, and in the Sonos. Linked it again, and went through the setup process, but the same error occurs. I have also tried renaming my Chromecast (found that advice in a similar thread), but same result. Both my Sonos One and Chromecast has newest firmware. If i go to https://myactivity.google.com/ and filter on assistant, I can see the command, and here it also says that unknown error has occured. Anyone

Today Google Assistant on my Sonos speakers started adding “Sorry, I didn’t understand” in response to many commands, even though the GA activity log shows that it heard the command correctly and in many cases did actually execute it correctly. The same commands continue to work fine on every other Google Home and Google Assistant speaker - only commands via Sonos produce this problem.Sonos, this dispute with Google is getting pretty tiresome. I hear you’ve been making podcast comments about not wanting to invest in updates for Google Assistant. Funny how every other old non-Sonos speaker with Google Assistant doesn’t seem to be having the same problems. Isn’t it about time you just came out and admitted that you’re going to drop support for Google Assistant because you got into a legal spat? Don’t worry about upsetting your customers, we’re already angry.

Hi Everyone, Sonos move with google assistant and YouTube music premium. While playing a song if you ask assistant to play the next song or ask what is the song name. It says nothing is playing.Anyone getting the same issue? Sonos is on the latest firmware as of 2023 July. Thanks !!   

Whenever I play music from my phone, I ALWAYS play to all speakers. It would be convenient for me to pair with one of my Era 100’s and have the app already know I’m going to select all my speakers

There is no way to set your Google Assistant volume separate from the Soundbar's TV/music volumes. This means that if you muted your TV before last switching it off, you can barely hear Assistant (though it appears at least to have a minimum volume). And it means that if you last listened to your TV at high volume and go to interact with Assistant late at night, you likely will wake up your whole household. There was a thread on this which Sonos closed a year ago. At that time, people were complaining Sonos hasn't done anything about this known issue for two years. Why are we even wasting our time with feature suggestions, if Sonos won't take one which already should have been obvious anyway?  

If you have an Android, you set your dual/separate audio to a sonos speaker  and connect to it via Bluetooth and then connect to a google home speaker via Bluetooth. Then you can go into your google home and play on all google speakers. The downside is that you can only get the one sonos to play with google Groups.

Hello, since I bought Sonos Beam my experience has not stopped deteriorating (impossible to broadcast from YouTube, Group impossible with other speakers, and recently Sonos devices can no longer be by default in Google home) . The reason is this war between Sonos and Google. Although on the bottom it is Google which is wrong and which is largely responsible for this bad experience, I could not replace goggle assistant. So it's my sonos that I risk replacing. Wouldn't there be a way to make google assistant and sonos voice control cohabit? THANKS

I see a few other posts about “Sorry, I don't understand issue” playing in the middle of the night from the assistant EVEN with the mic off. None of them have a solution!  This is happening to me and is maddening.  Please help

Alarms don't seem to be set through Google Assistant. Steps to reproduce: "Hey Google, set an alarm for xxx" Google responds that alarm is set "Hey Google, what alarms do I have set?" Google responds that no alarms have been set

Let me see if I can help you out!First Check these previous thread's!* https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-move-can-t-connect-to-google-assistant-6853347#comments* https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-move-can-t-connect-to-google-assistant-device-not-found-6880804Did they help you out?* If YES Awesome, enjoy you voice assisted speaker! 😎* If NO and you have previously had your device connected before to the Google Assistant lets try this next step!First go to your google home app>click the gear icon (after the page should read "home settings" )>Works with google> Reconnect account and follows steps(You may see a device connect and add to your sonos device count )If Reconnect account doesn't work try Unlink account and follow steps* Now go back to the Sonos app and try to connect the Google Assistant again and you should be good to go! 

It is UNACCEPTABLE that you are marketing Sonos Roam speakers with GOOGLE VOICE ASSISTANT and ALEXA when you do not support it in Poland. The Roam should not be sold in this market as you are misleading customers with your translated user guide, indicating it can work. Only to figure out, by digging deeper on the website that it does not.Can I ask you Sonos, why you are selling the Roam in Poland, when you are fully aware that the only product that should be on sale is the Roam SL?As for the laziness of not adding voice support with English is beyond me. Next of, except for the fraudulent behavior against your own customers, this practice is exceptionally fraudulent against your competitors. They are not advertising their products with features they do not deliver.As a company you have lost all integrity as it is quite clear you do this deliberately. Fortunately I am in a position to advice quite many people on consumer products, needless to say, your brand will forever stay in the bla