Contributor I

sonos beam Google assistant - no devices found

Forum|Forum|2 years ago
November 26, 2023
23 replies
2723 views

I had Sonos beam gen 2 for about a year, and I connected it to the Google Assistant with no problem.

My brother bought the same speaker but got stuck when connecting the Google Assistant with “no devices found,” and I tried to disconnect and reconnect with my system as well to see and help him and got stuck on the same error.

any ideas on how to solve it? saw some posts talked about unplugging and re plugging , changing networks etc etc but they didn’t worked for me

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Ken_Griffiths

@BeamingNightmare,

If not tried already here’s a few things to try…

Check country settings in your Sonos online profile and Google Home Account are set to a supported country. https://support.sonos.com/en-us/article/google-assistant-availability-on-sonos
Reboot local router, mobile device and speaker.
Switch off any vpn client, firewall, other security software on your mobile device.
Try a different mobile controller device (if available).

Y

YoadMAuthor

Contributor I

Haha, I have troubleshooting this for a long time 😅

I have pi hole but it’s not set on the router only on specific devices. I also saw in some threads that it causes issues if it is set on the router as the DNS server, so even so, I tried to turn it off, and it didn’t help.

I have an Asus RT-AX56U router, no extra devices /range extender, etc; tried to connect via cable, but it didn’t work either.

Nothing special about my Google account, same account i have from when i was 15 haha just one home no other accounts connected to it, but also tried with a brand new one and as fresh restart as i can get and didn’t worked :/

Did you fix it?

Just got a Beam 2 and having the same nightmare!

At that time i just gave up on it, after some time it just worked..…

Idk why or how much time after (weeks,months) it worked but it did 🤷🏻

Make sure your sonos account is on supported country such as the uk or us and just leave it and come back to it from time to time

B

BeamingNightmare

Lyricist II

So this morning

I still can't add voice assistant in the Sonos app

But the Google home app let me link the Sonos skill

So the beam is listed in Google home

Progress with no reason why

I'll keep trying the voice assistant part every day 🤷‍♂️😂

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