sonos beam Google assistant - no devices found

I’m in the UK too - it’s definitely working fine. Have you checked your profile for both Sonos and Google language as both being set to UK only? (Use one language only in Google).

Have you setup your Google Home?… if so, could try adding the Sonos skill/action manually and searching that way - note too that you can’t add Google Assistant if you have other voice assistants installed on the Beam, such as SVC.

@YoadM - who is your ISP? Are you using their router, or your own? Have you tried using a different DNS?

Both users are set on the UK and tried even with fresh new ones and with us ones for testing.

Google Home is set and can connect to the Sonos services and control it, but the assistant can’t find the speaker.

I don’t have any other voice assistants set on my speaker.

using privet router , tried different dns even setting my phone as hot spot connecting everything to it and didn’t worked :/

Dunno then🤷… it’s actually a Google provided service when it comes to their ‘Assistant App’ launching, scanning and detecting the local devices, so I would perhaps give their customer service a call and see if they can suggest things for you to perhaps try.

@YoadM,

Out of curiosity, does the Sonos Voice Assistant install on the speaker, just to see if that is perhaps working okay, you can always remove it afterwards. before attempting to install GA.

You could even try Amazon Alexa too, I guess. If they do work then it must be the way Google scan/discover their devices across the LAN and perhaps their customer support will know about some further things you can maybe try with your hardware/network setup.

Alexa and sonos voice workes fine (sonos voice workes even in regions that alexa)/GA doesn't. 

I opend some times ego a thread in the GA community except of "needs further investigation " haven't heard anything.

You clearly know what you’re doing - but my thoughts are it’s something local, do you have anything on the LAN that blocks ads, network security, QoS, Airtime Fairness or that kind of thing?
 

What make model of router is it? Are there any managed switches or ‘other’ wireless access points?

Have you tried cabling the speaker to the LAN as a temporary measure just to help get it setup. Also check for any Sonos/Google Updates.

Is there anything special about your Google account, such as more than one Home, or is it liked to another users Home etc? Is it just a basic individual users Google account?

Haha, I have troubleshooting this for a long time 😅

I have pi hole but it’s not set on the router only on specific devices. I also saw in some threads that it causes issues if it is set on the router as the DNS server, so even so, I tried to turn it off, and it didn’t help.

I have an Asus RT-AX56U router, no extra devices /range extender, etc; tried to connect via cable, but it didn’t work either.

Nothing special about my Google account, same account i have from when i was 15 haha just one home no other accounts connected to it, but also tried with a brand new one and as fresh restart as i can get and didn’t worked :/

@YoadM,

It seems like you definitely need the help of Google Support then. Hopefully their level 1 or 2 Support Staff will be able to resolve it with you. The fact Alexa scans and works seems to confirm it’s likely a Google Home detection issue.

Hope you can get it sorted and if so, will then post back here what the issue was… it would be nice to know the outcome.

Did you fix it?

Just got a Beam 2 and having the same nightmare!