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YoadM
Contributor I
November 26, 2023

sonos beam Google assistant - no devices found

  • November 26, 2023
  • 23 replies
  • 2723 views

I had Sonos beam gen 2 for about a year, and I connected it to the Google Assistant with no problem.

My brother bought the same speaker but got stuck when connecting the Google Assistant with “no devices found,” and I tried to disconnect and reconnect with my system as well to see and help him and got stuck on the same error.

any ideas on how to solve it? saw some posts talked about unplugging and re plugging , changing networks etc etc but they didn’t worked for me

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23 replies

Jamie A
Jamie A
Sonos Staff
November 28, 2023

Hi @YoadM, welcome to the Sonos Community!

I would check that there isn’t any links still in the Google Assistant app, as that could be preventing you from setting it up again. I would also recommend that you reboot your network and system by powering off your Router, Sonos speaker, and controller that has the Sonos app on it. After you’ve done that, try adding Google Assistant back and see if you still have the same error.

If you can’t add it back, then it would be best to submit a diagnostics after trying to add Google Assistant then reaching out to our support team. They can look into the diagnostics to see what could be causing the issue and have the tools available to help resolve this with you.

I hope this helps!

    YoadMAuthor
    Contributor I
    November 29, 2023

    Hey @Jamie A thanks for the reply.

    I've tried this and much more (setting static ip, creating new google account, new sonos account, different location for thos accounts , vpn on router ,deleting the app, downgrade the app, etc , etc ,etc)

    I've reached the support via chat and it was elevated to level 2 on the support.

    polibenitez
    Lyricist II
    November 30, 2023

    I have the same issue; I bought a Sonos Beam 2nd generation. I am unable to connect it with Google Assistant. Additionally, I cannot sync it with Google Voice, as the Sonos app lacks the option to add Google Assistant voice; I can only add the Sonos voice.

    Ken_Griffiths
    Ken_Griffiths
    November 30, 2023

    I have the same issue; I bought a Sonos Beam 2nd generation. I am unable to connect it with Google Assistant. Additionally, I cannot sync it with Google Voice, as the Sonos app lacks the option to add Google Assistant voice; I can only add the Sonos voice.

    Note the Google Assistant cannot be installed alongside any other voice assistant, so you will need to remove SVC and for good measure reboot the speaker too.

    polibenitez
    Lyricist II
    November 30, 2023

    The first time I attempted to configure a voice assistant, there wasn't an option for Google Assistant or Alexa. do you know why?

    Ken_Griffiths
    Ken_Griffiths
    November 30, 2023

    The first time I attempted to configure a voice assistant, there wasn't an option for Google Assistant or Alexa. do you know why?

    The GA should show for the Beam, if your country setting in your online Sonos profile is set to a location where it’s available on Sonos. See screenshot attached. (I’m based in the UK).

    YoadMAuthor
    Contributor I
    December 14, 2023

    I got to a dead end with the support :/ I was transferred between representatives who asked me to do stuff I've done and replaying every 2-3 days ; the only progress is to have a phone call.

     

    Is there any update or success for someone else?

    Getting very frustrated. I didn’t buy new speakers on black Friday due to that thing (I wanted another Beam and one gen2) for me, Google Assistant support is crucial even more when I see newer products of Sonos not supporting it at all (all the era line products)

    polibenitez
    Lyricist II
    December 14, 2023

    I updated the location in the Sonos Beam, and it's working now. I was able to configure both Google and Alexa. It was set to Romania, and I changed it to Spain.

    btw, thanks @Ken_Griffiths 

      Ken_Griffiths
      Ken_Griffiths
      December 14, 2023

      @YoadM 
      Just tested this and Google works fine here for products like the Beam/Roam etc. it discovers the devices on the same LAN subnet.

      If it’s not working, then it might just be that your router or mobile device is perhaps blocking the device discovery over the LAN in some way. Maybe give Google Support a call as it’s working okay here.

      YoadMAuthor
      Contributor I
      December 14, 2023

      @YoadM 
      Just tested this and Google works fine here for products like the Beam/Roam etc. it discovers the devices on the same LAN subnet.

      If it’s not working, then it might just be that your router or mobile device is perhaps blocking the device discovery over the LAN in some way. Maybe give Google Support a call as it’s working okay here.

      hmm that’s odd :/ me and my brother still can’t connect i’m set to the uk with my account and tried with us as well....

      as for the router with the sonos support we tried everything, even resetting the router itself also at some point someone from the support tried as well and wasn't able to set google assistant.

      i;ve tried with S22 ultra and onepluse 7 pro devices

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